Forum Discussion

Sentryuk's avatar
Sentryuk
Expert Protege
14 days ago

V81.1034 latest release now detecting usb 3 as usb2

So, having updated to 5131230.22000.520 on 29th Oct, I noticed performance was slow - noticable lag connecting over the link cable. Previous build was fine. I then ran a usb test and it appears its ...
Broken
bug
link
Meta Link
V81
manny.prerelease68's avatar
manny.prerelease68
Meta Employee
14 days ago

Hello Sentryuk​ :

I'm sorry to hear that you have been experiencing degraded performance during link sessions and that the USB connection type is being improperly reported as USB2.0 instead of USB3.0.  If you can also provide the following information below that would be most helpful.

Your detailed input will greatly assist us in reproducing and addressing the problems. Please use the following format when sharing your feedback (copy paste and fill out if possible):

Issue Reporting Template

Description:
Provide a detailed description of the issue you're experiencing.

Steps To Reproduce:
Be as specific as possible. The more detailed your steps, the easier it is for us to replicate the issue.

  1. [Example Step] Select the Link button in the Settings.
  2. [Additional Steps]

Observed Results:
Describe what you saw or what went wrong.

Expected Results:
Explain what you expected to happen instead.

Test Environment:
Include relevant information such as:

  • GPU used
  • PC specifications
  • Connection type (Wi-Fi or Ethernet)
  • Headset in use
  • Headset version (can be found using this link)
  • PC Link App version (found in desktop app, under Settings > General > Bottom of page)

Additionally, please provide any relevant pictures and logs using our Horizon app, and  log-gatherer tool under the diagnostics folders.

For more information on checking your software version, visit this link, and for collecting logs from your PC, refer to this guide.

Thank you for taking the time to help us improve Link. Your feedback is invaluable, and we look forward to hearing from you!

  • Sentryuk's avatar
    Sentryuk
    Expert Protege
    13 days ago

    Hi manny.prerelease68​ please find details as requested below. 

     

    Description:

    Metalink software (version 81.0.0.930.254) is now reporting usb3 ports as being usb2. Resulting in significant and instantly visible lag when connecting to desktop. 

    Steps To Reproduce:
    Be as specific as possible. The more detailed your steps, the easier it is for us to replicate the issue.

    1. Run the usb connection test in meta link app.
    2.  

    Observed Results:
    Visible lag and image degredation / delay between eyes when moving head (no mater how fast or slow) 

    Expected Results:

    Normally this is extremely smooth.

    Test Environment:
    Include relevant information such as:

    Edition    Windows 11 Home
    Version    25H2
    Installed on    ‎12/‎12/‎2024
    OS build    26200.6901
    Experience    Windows Feature Experience Pack 1000.26100.253.0

    • GPU used
      • Nvidia 4070 super - using latest drivers (581.57) . 
    • PC specifications
      • Processor    AMD Ryzen 7 5800X3D 8-Core Processor, 4251 Mhz, 8 Core(s), 16 Logical Processor(s)
      • Asus   ROG STRIX X570-F GAMING motherboard
      • BIOS Version/Date    American Megatrends Inc. 5013, 18/03/2024
      • 64 gb ram
      • 3 tb nvme disk 
    • Ethernet connected pc
    • Meta Quest 3  firmware  5131230.22000.520
    • PC Link App version 81.0.0.930.254

     

    USB - connections present (confirmed all working) -

    I have run the logs gather but I won't share directly on here for obvious reasons.  That said i have reviewed already the windows event viewer and can't see any error messages that are related to usb. 

     

    However, please see below the perflog from last night - usb section, now i have compared this to the perflog prior to the latest q3 firmware and i can see no difference in output. 

     "UsbControllerList": [
            {
                "Compatibility": 3,
                "Compatibility_str": "UNKNOWN_USB3",
                "Name": "AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)",
                "VendorId": 4130,
                "ProductId": 5276,
                "UsbMajorVersion": 3,
                "ProgIf": 48,
                "DriverDescription": "USB xHCI Compliant Host Controller",
                "DriverProvider": "Microsoft",
                "DriverVersion": "10.0.26100.6725",
                "MatchedRefernce": {
                    "VendorId": -1,
                    "ProductId": 0,
                    "Os": "Unknown",
                    "DriverProviderName": "",
                    "DriverVersion": "0.0.0.0"
                }
            },
            {
                "Compatibility": 3,
                "Compatibility_str": "UNKNOWN_USB3",
                "Name": "Renesas USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)",
                "VendorId": 6418,
                "ProductId": 21,
                "UsbMajorVersion": 3,
                "ProgIf": 48,
                "DriverDescription": "USB xHCI Compliant Host Controller",
                "DriverProvider": "Microsoft",
                "DriverVersion": "10.0.26100.6725",
                "MatchedRefernce": {
                    "VendorId": -1,
                    "ProductId": 0,
                    "Os": "Unknown",
                    "DriverProviderName": "",
                    "DriverVersion": "0.0.0.0"
                }
            },
            {
                "Compatibility": 3,
                "Compatibility_str": "UNKNOWN_USB3",
                "Name": "AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)",
                "VendorId": 4130,
                "ProductId": 5276,
                "UsbMajorVersion": 3,
                "ProgIf": 48,
                "DriverDescription": "USB xHCI Compliant Host Controller",
                "DriverProvider": "Microsoft",
                "DriverVersion": "10.0.26100.6725",
                "MatchedRefernce": {
                    "VendorId": -1,
                    "ProductId": 0,
                    "Os": "Unknown",
                    "DriverProviderName": "",
                    "DriverVersion": "0.0.0.0"
                }
            },
            {
                "Compatibility": 3,
                "Compatibility_str": "UNKNOWN_USB3",
                "Name": "AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)",
                "VendorId": 4130,
                "ProductId": 5276,
                "UsbMajorVersion": 3,
                "ProgIf": 48,
                "DriverDescription": "USB xHCI Compliant Host Controller",
                "DriverProvider": "Microsoft",
                "DriverVersion": "10.0.26100.6725",
                "MatchedRefernce": {
                    "VendorId": -1,
                    "ProductId": 0,
                    "Os": "Unknown",
                    "DriverProviderName": "",
                    "DriverVersion": "0.0.0.0"
                }
            }
        ],
        "UsbResult": 0,
        "UsbResult_str": "PASS",
        "UsbResultSpecific": 0,
        "UsbResultSpecific_str": "PASS",
        "UsbMatchedController": {
            "Compatibility": 3,
            "Compatibility_str": "UNKNOWN_USB3",
            "Name": "AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)",
            "VendorId": 4130,
            "ProductId": 5276,
            "UsbMajorVersion": 3,
            "ProgIf": 48,
            "DriverDescription": "USB xHCI Compliant Host Controller",
            "DriverProvider": "Microsoft",
            "DriverVersion": "10.0.26100.6725",
            "MatchedRefernce": {
                "VendorId": -1,
                "ProductId": 0,
                "Os": "Unknown",
                "DriverProviderName": "",
                "DriverVersion": "0.0.0.0"
            }
        },
        "UsbHelpUrl": "",
        "InternalErrors": []

    I can see in service log the below (but equally this seems present prior to latest update ie i can see it in the 27th oct log too - 

    31/10 17:08:27.487 {INFO}    [xrstreaming] [V2] failed to open device vid=2833, class=ff, subclass=8a: (10) no device
    31/10 17:08:27.487 {DEBUG}   [xrstreaming] [V2] Available device(s):
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_33FA&PID_0012\8&384B90AF&0&3
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_0B05&PID_18F3\9876543210
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B62\4261E3D661A14F5D
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1BA6&MI_02\9&78F5EAD&0&0002
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1BA6&MI_03\9&78F5EAD&0&0003
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B98&MI_04\8&5557F70&0&0004
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1BA6&MI_04\9&78F5EAD&0&0004
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B98&MI_05\8&5557F70&0&0005
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1BA6&MI_05\9&78F5EAD&0&0005
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B62&MI_03\7&14C38F87&0&0003
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1E71&PID_2006\00000000001A
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_0A51&MI_00\A&D18B48C&0&0000
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B62&MI_01\7&14C38F87&0&0001
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B62&MI_05\7&14C38F87&0&0005
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B62&MI_04\7&14C38F87&0&0004
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B62&MI_02\7&14C38F87&0&0002
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B62&MI_00\7&14C38F87&0&0000
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\ROOT_HUB30\7&14C6E8AD&0&0
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B98&MI_01\8&5557F70&0&0001
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1BA6&MI_01\9&78F5EAD&0&0001
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B98&MI_00\8&5557F70&0&0000
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1BA6&MI_00\9&78F5EAD&0&0000
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_0A34\1D20040265983CAF8880355CC41B00F5
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1BA6\9688CFC4E569901D
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B98&MI_03\8&5557F70&0&0003
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B98&MI_02\8&5557F70&0&0002
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_0A32&MI_00\A&275FE611&0&0000
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_0A50\9&1D47DFB9&0&3
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_0B05&PID_18F3&MI_00\9&2EFC6B98&0&0000
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_0A33\MSFT30V5.0
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_0A36\MSFT20V5.0
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_0A51&MI_03\A&D18B48C&0&0003
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\ROOT_HUB30\7&30304C2C&0&0
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\ROOT_HUB30\7&16D03554&0&0
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_045E&PID_02E6\023899
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_0A32\V0.6
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_0A32&MI_03\A&275FE611&0&0003
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_0B05&PID_18F3&MI_02\9&2EFC6B98&0&0002
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_0A51\9&1D47DFB9&0&4
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B98\7DA59A9E3D415E4F
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B6E&MI_02\7&90977EA&0&0002
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B6E\F5001BC7606C416AAF8C15070100A013
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B6E&MI_01\7&90977EA&0&0001
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\VID_1B1C&PID_1B6E&MI_00\7&90977EA&0&0000
    31/10 17:08:27.490 {DEBUG}   [xrstreaming] [V2]   USB\ROOT_HUB30\5&2C35141&0&0
    31/10 17:08:27.490 {WARNING} [xrstreaming] [V2] Failed to construct channel for winusb,2833,ff,8A
    31/10 17:08:27.490 {!ERROR!} [xrstreaming] [V2] XRS Device Thread USB: Connection failed to establish. Error: -1002
    31/10 17:08:27.490 {!ERROR!} [Kernel:Error] OVR Error:
      Code: -6100 -- ovrError_XRStreamingGeneralIssue
      Description: XRS Device Thread USB: Connection failed to establish. Error: -1002
      OVRTime: 13.637579
      Time: 2025-10-31 17:08:27 [490:837:100]

    31/10 17:08:27.499 {INFO}    [xrstreaming] failed to open device vid=2833, class=ff, subclass=89: (10) no device
    31/10 17:08:27.499 {DEBUG}   [xrstreaming] Available device(s):
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_0B05&PID_18F3\9876543210
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B6E&MI_02\7&90977EA&0&0002
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1BA6&MI_02\9&78F5EAD&0&0002
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B62\4261E3D661A14F5D
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B6E\F5001BC7606C416AAF8C15070100A013
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1BA6&MI_05\9&78F5EAD&0&0005
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1BA6&MI_03\9&78F5EAD&0&0003
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_0A32\V0.6
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1BA6&MI_04\9&78F5EAD&0&0004
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B62&MI_05\7&14C38F87&0&0005
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B62&MI_04\7&14C38F87&0&0004
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B62&MI_00\7&14C38F87&0&0000
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\ROOT_HUB30\7&14C6E8AD&0&0
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B98&MI_05\8&5557F70&0&0005
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1BA6&MI_01\9&78F5EAD&0&0001
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1BA6\9688CFC4E569901D
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B98&MI_04\8&5557F70&0&0004
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1BA6&MI_00\9&78F5EAD&0&0000
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_0A32&MI_00\A&275FE611&0&0000
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_0A34\1D20040265983CAF8880355CC41B00F5
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B98&MI_03\8&5557F70&0&0003
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B98&MI_02\8&5557F70&0&0002
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B98&MI_01\8&5557F70&0&0001
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_045E&PID_02E6\023899
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_0B05&PID_18F3&MI_00\9&2EFC6B98&0&0000
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B98&MI_00\8&5557F70&0&0000
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_0A50\9&1D47DFB9&0&3
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_0A36\MSFT20V5.0
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B62&MI_01\7&14C38F87&0&0001
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_33FA&PID_0012\8&384B90AF&0&3
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_0B05&PID_18F3&MI_02\9&2EFC6B98&0&0002
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_0A33\MSFT30V5.0
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1E71&PID_2006\00000000001A
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_0A51&MI_03\A&D18B48C&0&0003
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\ROOT_HUB30\7&30304C2C&0&0
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\ROOT_HUB30\7&16D03554&0&0
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_0A51&MI_00\A&D18B48C&0&0000
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B62&MI_02\7&14C38F87&0&0002
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B62&MI_03\7&14C38F87&0&0003
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B98\7DA59A9E3D415E4F
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B6E&MI_01\7&90977EA&0&0001
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_1B6E&MI_00\7&90977EA&0&0000
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\ROOT_HUB30\5&2C35141&0&0
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_0A51\9&1D47DFB9&0&4
    31/10 17:08:27.500 {DEBUG}   [xrstreaming]   USB\VID_1B1C&PID_0A32&MI_03\A&275FE611&0&0003
    31/10 17:08:27.502 {WARNING} [xrstreaming] Failed to construct channel for winusb,2833,ff,89

    in the app it still shows usb2 and its definitely connected usb3 (tried different usb ports as well)

     

    Let me know if you need more info.

    • Sentryuk's avatar
      Sentryuk
      Expert Protege
      12 days ago

      I've done a couple more tests, i bought a usb c to a adaptor just to check it wasn't the usb c port playing up - no difference still reports as usb2. I've checked the bios is all ok and nothing changed there - all enabled. I've upgraded the meta link app to the ptc as i saw a report in another complaint there was a usb driver issue and fix was to move to the ptc - so having done that the link app is 83.0.0.224.349 and that made no difference either - so now removed ptc.

      • herve177's avatar
        herve177
        Explorer
        12 days ago

        Hi, like you I'm having big problems with the link and the latest update. I've tried everything, nothing works. The only thing that lets me play a little is to run the USB test in the Meta PC software several times; it eventually works after persistence.