Forum Discussion

tiirew's avatar
tiirew
Explorer
2 months ago

Wired Link Completely Broken

After the recent v.81 update my Quest 2 headset has become fully paperweight due to the meta PCVR-LINK issues. I use my headset only for PCVR and ever since the latest update came out my headset gets...
Broken
bug
link
Meta Link
V81
manny.prerelease68's avatar
manny.prerelease68
Meta Employee
2 months ago

Hello tiirew​ :

I'm sorry to hear that you have been experiencing issues loading link sessions with the v81 update .  If you can also provide the following information below it would help us in troubleshooting this issue.

Please use the following format when sharing your feedback (copy paste and fill out if possible):

Issue Reporting Template

Description:
Provide a detailed description of the issue you're experiencing.

Steps To Reproduce:
Be as specific as possible. The more detailed your steps, the easier it is for us to replicate the issue.

  1. [Example Step] Select the Link button in the Settings.
  2. [Additional Steps]

Observed Results:
Describe what you saw or what went wrong.

Expected Results:
Explain what you expected to happen instead.

Test Environment:
Include relevant information such as:

  • GPU used
  • PC specifications
  • Connection type (Wi-Fi or Ethernet)
  • Headset in use
  • Headset version (can be found using this link)
  • PC Link App version (found in desktop app, under Settings > General > Bottom of page)

Additionally, please provide any relevant pictures and logs using our Horizon app, and  log-gatherer tool under the diagnostics folders.

For more information on checking your software version, visit this link, and for collecting logs from your PC, refer to this guide.

Thank you for taking the time to help us improve Link. Your feedback is invaluable, and we look forward to hearing from you!

  • tiirew's avatar
    tiirew
    Explorer
    2 months ago

    Description:
    Each time i connect my Oculus Quest 2 the connection gets established and i can hear my PC audio, but the headset itself gets stuck in the Meta loading screen with the 3 dots and a notification pops up which says "Meta Quest Link isn't working correctly. Click here to check our support article."

    >The Quest connects.
    >I only hear PC audio, the streaming handshake between the pc and the headset doesn't work as it gets stuck in an infinite Meta Loading screen with the 3 dots.
    >In the Meta app this message pops up: ""Meta Quest Link isn't working correctly. Click here to check our support article.""
    >Bricked headset

    Steps To Reproduce:
    Be as specific as possible. The more detailed your steps, the easier it is for us to replicate the issue.

    1. Start Meta App on the pc first, let it load fully.
      2. Connect your headset, the "Do you want to enable link?" Message pops up, i click yes and it directs me to the loading screen
      3. My PC Audio is heard through the headset, the streaming/handshake of my screen between my PC and the Quest 2 is just a permanent loading Meta logo screen with the 3 dots.

    Observed Results:
    the streaming/handshake of my screen between my PC and the Quest 2 is just a permanent loading Meta logo screen with the 3 dots.

    Expected Results:
    I expect it to behave like how it usually did, i connect my headset, it works fine, i play vr games using my link cable, then when i get tired i turn my headset off and store it away in a safe location in the box.

    Test Environment:

    • GPU used: Nvidia RTX 3060 Ti
    • PC specifications: 32GB Ram, AMD 3600 X CPU
    • Connection type: (Wi-Fi or Ethernet): Ethernet + Link Cable
    • Headset in use: Oculus Quest 2
    • Headset version: Latest V.81 ((Everything was fine and working until it updated to this version.))
    • PC Link App version: Meta Quest Link App Version 81.0.0.930.254 (81.0.0.930.254)