For the past month I've been in a back and forth loop
As the title states for the past month I've been going back and forth, non stop, emailing meta support and i firmly believe the emails are automated by AI, every 4th email just suggests the same bs cookie cutter "did you turn it off an on again?"
As many of you are aware the meta link app sucks and for the past 9 months , or around the v76 launch, has had non stop freezing and launching issues throughout various versions and 'hotfixes', many of you are lucky enough to not experience this, but, considering this is a billion dollar company, a scarily large chunk of PCVR users have
I was unfortunate enough to be one affected by it, in attempt to resolve this issue around a month ago i contacted meta support via email, the very first email i received back was giving me bullet points on general troubleshooting, not a great sign of things to come, about half way through the emails i received steps on how to elevate the issue i and many other were having, or so i thought, the steps provided were for a completely unrelated non PCVR link app issue that was never mentioned previous to that email
Fast forward to today, i receive emails that the issue I'd been chasing down for the better part of a full year had been resolved, but again, this was a lie, or to be nice, an oddly consistent untruth mistakenly spread to my inbox, this support system is almost certainly designed to madden the user until they give up and leave meta alone and our headsets as paperweights
There's been roughly 80 emails exchanged between myself and meta support and 0 of them have lead to even a remotely positive result, to those in the same position as I, I wholeheartedly recommend you buy the steam frame as its clear the throne of "cheap, accessible and reliable PCVR" no longer belongs to meta
As a send off, yes meta, your app is the issue, not our hardware, not our cables, not our software, yours, i think it fair to say treating your customers with this amount of negligence is disgusting
