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TheJ0rma
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1 month ago

Headset pairing not working Horizon link 83.0.0.311.349 (83.0.0.311.349)

Trying to add a headset in version 83.0.0.311.349 (83.0.0.311.349) of the Horizon link software just crashes the app and returns to the home screen of the software when pressing continue on the first confirmation screen.

3 Replies

  • Hi TheJ0rma​ 😗

    I'm not sure if this is related to your issue, but ......

    ....... some people  can't even install the latest Meta link app because it creates a new path. Maybe this also causes a crash of the app when adding a headset?

    Unable to Install Meta Horizon Application on Windows 11 PC | Meta Community Forums - 1356744

    You should send a bug report...you can do that in the pc link app under help- feedback or you can use your phone/Quest

    Report a bug on Meta Quest

    If you want to talk to support go HERE

     

  • Hi TheJ0rma​ 

    I'm sorry to hear that you have been experiencing crashing when attempting to add an additional headset.   If you can also provide the following information below that would be most helpful.

    Your detailed input will greatly assist us in reproducing and addressing the problems. Please use the following format when sharing your feedback (copy paste and fill out if possible):

    Issue Reporting Template

    Description:
    Provide a detailed description of the issue you're experiencing.

    Steps To Reproduce:
    Be as specific as possible. The more detailed your steps, the easier it is for us to replicate the issue.

    [Example Step] Select the Link button in the Settings.
    [Additional Steps]
    Observed Results:
    Describe what you saw or what went wrong.

    Expected Results:
    Explain what you expected to happen instead.

    Test Environment:
    Include relevant information such as:

    GPU used
    PC specifications
    Connection type (Wi-Fi or Ethernet)
    Headset in use
    Headset version (can be found using this link)
    PC Link App version (found in desktop app, under Settings > General > Bottom of page)
    Additionally, please provide any relevant pictures and logs using our Horizon app, and  log-gatherer tool under the diagnostics folders.

    For more information on checking your software version, visit this link, and for collecting logs from your PC, refer to this guide.

    Thank you for taking the time to help us improve Link. Your feedback is invaluable, and we look forward to hearing from you!

  • TheJ0rma​ it's a reproducible bug in the Link PC app. If you haven't solved this already, you can successfully pair another headset if you start the pairing process from the Link settings in the headset, instead of clicking "add headset" in the PC app.