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NickByrne1250's avatar
NickByrne1250
Honored Guest
16 days ago

Link no longer detecting 3rd party cable

I have been using both a Quest 3 and 2 with a 3rd party cable for gameplay via link for months with no issues what so ever. However as i get onto play 2 days ago, suddenly the meta horizon link app detects the cable, says its charging at a slower rate and then stops detecting it almost immediately. 

This is after no previous issues at all on both platforms with both running smoothly. The official Quest cable works every second or third try but also runs into the same issue. Has anyone else had these issues in the last couple of days after v.83? Why is it after every update things no longer work when they were fine mere days ago.

I have tried the following troubleshooting methods:

  • Different Cable
  • Different usb c port
  • Different headset
  • Uninstall/Reinstall Meta Horizon Link
  • Factory reset headset
  • Updated all graphics drivers
  • Windows is up to date
  • Checked for antivirus/firewalls
Link Cable
Meta Quest Link
Meta Quest Link App
PCVR
v83

2 Replies

  • Choleni's avatar
    Choleni
    MVP
    16 days ago

    Hi NickByrne1250​ 🙂

    NickByrne1250 wrote:

    However as i get onto play 2 days ago, suddenly the meta horizon link app detects the cable, says its charging at a slower rate

    I had that message this morning and in quick settings is the link button greyed out now.

    However, I still can link the Quest to pc without problems, going to settings - link - open dash.

    But maybe it's not the same issue that you have...... on the devices tab  in the link app, the connection is recognized all the time.

    If this doesn't work for you, you can try if enabling PTC in the link app(it should bring you to v85)  can help. You can disable it at any time and go back to v83.

  • manny.prerelease68's avatar
    manny.prerelease68
    Meta Employee
    16 days ago

    Hello NickByrne1250​ :

    I am sorry to hear that you are having issues with connecting to a USB link session since updating to v.83.

    Have you tried accessing the Public Test Channel and upgrading to v85 to see if that fixes the issue?  If the issue still persists, please provide the following information below so that we can help investigate this issue.

    Your detailed input will greatly assist us in reproducing and addressing the problems. Please use the following format when sharing your feedback (copy paste and fill out if possible):

    Issue Reporting Template

    Description:
    Provide a detailed description of the issue you're experiencing.

    Steps To Reproduce:
    Be as specific as possible. The more detailed your steps, the easier it is for us to replicate the issue.

    [Example Step] Select the Link button in the Settings.
    [Additional Steps]
    Observed Results:
    Describe what you saw or what went wrong.

    Expected Results:
    Explain what you expected to happen instead.

    Test Environment:
    Include relevant information such as:

    GPU used
    PC specifications
    Connection type (Wi-Fi or Ethernet)
    Headset in use
    Headset version (can be found using this link)
    PC Link App version (found in desktop app, under Settings > General > Bottom of page)
    Additionally, please provide any relevant pictures and logs using our Horizon app, and  log-gatherer tool under the diagnostics folders.

    For more information on checking your software version, visit this link, and for collecting logs from your PC, refer to this guide.

    Thank you for taking the time to help us improve Link. Your feedback is invaluable, and we look forward to hearing from you!