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masoudz1991's avatar
masoudz1991
Honored Guest
20 days ago

My Meta Quest 3 Does Not Work With Link After Updating Meta Horizon PC App

Hi...

After updating meta link app on my PC, my quest doesn't show anything anymore! Its in a black screen but something weird is All movements, including the movement of the headset itself and the joysticks, are detected on the PC. For example, when I play the game Beat Saber, I can clearly see the movements of the headset, joystick, and even the clicks on the buttons in the game on the monitor, but nothing shows on the headset! I did these things:

1 - Reinstall Meta Link PC app

2 - Change my windows and update it to the latest version when i see updating meta link app doesn't work!

3 - Try my quest 3 on a different PC

4 - Try Air link

5 - Tried Steam Link, Virtual Desktop and ALVR

6 - Updated my graphic card driver

And I did all of the fixes in the internet and what grok and chatgpt said!!!!

BUT it still does not work for me after updating Meta Link PC App!!!

I recently found that Oculus VR Library Service doesn't start, when I start this on my services i get error that i send in an image

meta horizon start

4 Replies

  • steve_40's avatar
    steve_40
    Consultant
    16 days ago

    3 - Try my quest 3 on a different PC

    And did it work?

    4 - Try Air link

    And did it work?

    5 - Tried Steam Link, Virtual Desktop and ALVR

    And did it work?

    I recently found that Oculus VR Library Service doesn't start

    It's not supposed to. It should be in the 'Stopped' state. That is normal.

    I can clearly see the movements of the headset, joystick, and even the clicks on the buttons in the game on the monitor

    OK, so the game is running but there is no connection between the PC and headset. Are you sure you launched the Link dashboard before starting the game??????? Is the Link dashboard loading up when you launch Link from your headset?

     

  • slave2theOne's avatar
    slave2theOne
    Protege
    13 days ago

    I am having similar issue. headset not being able to connect with the new update. its really bad. cant play PC games via link. tried everything. Is there a way of reverting to old version of the meta link app?

    • steve_40's avatar
      steve_40
      Consultant
      13 days ago

      Please stop hijacking other people's threads and multiple posting! Start your own thread. I've already answered you in another thread.

  • manny.prerelease68's avatar
    manny.prerelease68
    Meta Employee
    9 days ago

    Hello masoudz1991​ :

    Wanted to check back in with you.  Are you still seeing a black screen on the headset during a link session?  If so, I am sorry that you are still seeing the issue.  

    If you can provide the following information below it can help us to investigate and resolve this issue.

    Please use the following format when sharing your feedback (copy paste and fill out if possible):

    Issue Reporting Template

    Description:
    Provide a detailed description of the issue you're experiencing.

    Steps To Reproduce:
    Be as specific as possible. The more detailed your steps, the easier it is for us to replicate the issue.

    [Example Step] Select the Link button in the Settings.
    [Additional Steps]
    Observed Results:
    Describe what you saw or what went wrong.

    Expected Results:
    Explain what you expected to happen instead.

    Test Environment:
    Include relevant information such as:

    GPU used
    PC specifications
    Connection type (Wi-Fi or Ethernet)
    Headset in use
    Headset version (can be found using this link)
    PC Link App version (found in desktop app, under Settings > General > Bottom of page)
    Additionally, please provide any relevant pictures and logs using our Horizon app, and  log-gatherer tool under the diagnostics folders.

    For more information on checking your software version, visit this link, and for collecting logs from your PC, refer to this guide.

    Thank you for taking the time to help us improve Link. Your feedback is invaluable, and we look forward to hearing from you!