How to Get Help, File Bugs, and Track Fixes When Building with Meta Horizon
Hey everyone! If you’re building with Meta’s SDKs and tools, you know that sometimes things break, get confusing, or just don’t work as expected.
Good news: Meta has rolled out a structured feedback and support system to help you move faster and get the answers you need. You can read more via this blog post. Here’s how it works and what’s new:
🚀 Three Key Support Surfaces
- Feedback Center:
- File and track bug reports and feature requests
- See what Meta is actively investigating
- Vote and subscribe to issues that matter to you
- Community Forums:
- Ask questions and share knowledge with other devs and creators
- Get help from peers and Meta engineers
- Find workarounds and troubleshooting tips
- Developer Support:
- Get one-on-one help for app, account, or team-specific issues
- Submit support cases for urgent or unique problems
🆕 New: Public Voting Board in Feedback Center
You can now see a public, transparent board of bug reports and feature requests that Meta is actively investigating.
- Search for your issue or suggestion
- Vote to signal what matters most
- Subscribe for email updates
- Track status: “Investigating,” “Fix in Progress,” “Fix Complete,” and more
📝 How to Get Unblocked: Step-by-Step
- Check the Feedback Center
- Search for your issue or suggestion
- Sort by Most Voted, Most Grouped Reports, or Newest
- Add Your Signal
- If you find a matching investigation, vote and subscribe
- Contribute your experience in relevant forum threads
- Check the Forums
- Meta VR Developer Forum (Unity, Unreal, WebXR, Spatial SDK, Android)
- Horizon Worlds Creator Forum (Desktop Editor, GenAI tools, scripting, collaboration)
- Ask questions, share workarounds, and connect with others
- File a New Report
- If your issue isn’t listed, submit a new report via MQDH or Desktop Editor
- Include a clear title, summary, repro steps, logs/screenshots, and context
- Track your report’s status on the Voting Board
- Submit a Support Case
- For app, team, or account-specific issues
- Use the Support Center for personalized help
🔗 Stay Updated
- Release Notes
- Monthly Newsletter
- Follow us on X and Facebook
TL;DR:
- Check the Voting Board first
- Add your signal if it’s already tracked
- Use forums for peer help
- File a report for new bugs/requests
- Submit a support case for unique issues
These systems are here to give you more visibility and support—so you have what you need, when you need it.
Questions? Drop them below!
