I am a Japanese speaker, and this text has been automatically translated.
I recently purchased a Meta Quest 3, a Meta Quest Link cable, a face cover, and a battery pack from Amazon.
The package arrived last night, and I set up the face cover and battery pack before turning on the Meta Quest 3. However, after showing the logo and playing the startup sound, the device immediately shuts down.
I thought the battery might be low, so I plugged it in to charge overnight.
The next morning, with the battery above 90%, I tried turning it on again, but the same issue persisted—the logo appears, but nothing else happens.
I installed the Meta Quest Horizon app on my smartphone and Meta Quest Link on my PC.
However, since the menu never appears, I couldn't register my device.
Later, after restarting my PC, the setup screen appeared, and the controllers were recognized.
Following the setup instructions, I connected the Meta Quest 3 to Wi-Fi and successfully paired it.
The device is now registered in Meta Quest Link and Meta Horizon.
I even saw the system updating multiple times.
However, after that, the device shuts down on its own again, and now it is back to only showing the logo before turning off.
Sometimes, the device shows only the logo before the screen turns off, while other times, it plays the startup sound but then shuts down.
When I checked my registered device on the support page, the warranty expiration date was set to 1969/12/31.
Did I make a mistake in the setup process?
Or is this a hardware defect, and should I consider requesting a replacement?
