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Two factors authentication blocking issues

zaira.228088
Honored Guest

Hi, I’ve tried multiple times to get help with login issues for my Facebook account. Apparently, I set the two factors authentication access in the past, but I don’t remember having done it, nor the app I chose. Now, I carefully keep the access through my smartphone on, but I’m not able to access the website from desktop in any way (nor using the Facebook access for any other website).
I have tried to deactivate the two factors option from the Account Control Center, but the app doesn’t give me an alternative way to access it at all. 
I have tried to do the email recovery process many times, but I’ve been answered that for privacy reasons I cannot receive any temporary code.
I desperately want to regain access to my account, also for business reasons. Can you help me solving this issue?  

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