Those who have a Quest 3S and were affected by this issue can go to this link directly for the next steps. If you're device was not affected by this issue but you still need help please visit the Help Center to open a ticket.
Hey everyone,
Thank you to those who reported this issue to us on the forums. We discovered a software update issue that caused some Quest 2/3/3S headsets to be unresponsive and unable to start up correctly. We are actively working on resolving the issue for all users, but in most cases, you are now able to use your device normally.
If you have a device that’s still unresponsive, we're here to help. Please contact customer support through the Help Center for next steps. This will be the best way to resolve the issue. Since this issue involves individual headsets and personal account information we regret that we are unable to assist you directly on the community forums.
