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Facebook account suspended after hack

even.835737
Honored Guest

Dear Meta, my Facebook account was suspended yesterday, the explanation was a linked Instagram account I don't own breaking guidelines. Since I don't own this account I am unable to go through your process of getting my account back, is there any way to get any assistance?

I tried the face verifying and checking the Help Centre, nothing works, I have my IG account independent of my FB for some reason but I have never used it, trying to get verified so I can contact some kind of customer support. I don't understand, why doesn't meta have one email address for this stuff. Please can you help?

1 ACCEPTED SOLUTION

Accepted Solutions

OMOTO
Meta Quest Support
Meta Quest Support

Hey, @even.835737!

The Meta Store Support team here on the forums are unable to assist with Facebook or Instagram accounts so they wouldn't be able to help you much today.

If you've already gone through the Facebook Help Centre and not had any luck, I can recommend trying the Hacked Account Wizard, too. 

Best of luck!

If I don't take my foot off the gas, I might miss it all.

⪤ Quest 3 | Rift S, Quest, Quest 2, Pico 4
⪤ MSI RTX 4070, i7-13700F, 64GB DDR5 5600MHz
⪤ Ray-Ban Meta Wayfarer | Shiny Caramel Transparent | Brown Polarised

View solution in original post

1 REPLY 1

OMOTO
Meta Quest Support
Meta Quest Support

Hey, @even.835737!

The Meta Store Support team here on the forums are unable to assist with Facebook or Instagram accounts so they wouldn't be able to help you much today.

If you've already gone through the Facebook Help Centre and not had any luck, I can recommend trying the Hacked Account Wizard, too. 

Best of luck!

If I don't take my foot off the gas, I might miss it all.

⪤ Quest 3 | Rift S, Quest, Quest 2, Pico 4
⪤ MSI RTX 4070, i7-13700F, 64GB DDR5 5600MHz
⪤ Ray-Ban Meta Wayfarer | Shiny Caramel Transparent | Brown Polarised