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Facebook and instagram suspended

Pl37
Honored Guest

I bought a meta horizon VR headset and linked it to my facebook which is also linked to my instagram. For whatever reasons meta suspended my facebook and instagram for going against policies which I never did. I have a child that occasionally plays on my headset.. no we do not share an account, I allow her to play on mine. My ID has been verified through meta and I have my meta account but my socials are gone. There’s no way to contact support. Those pages were my source of communication and this is very inconvenient. I paid tons of money for this headset and games just to have my social medias suspended for no reason?? Can anyone please help? Meta, I need my pages back please..

2 REPLIES 2

WootM4ge
Meta Quest Support
Meta Quest Support

Hey there, @Pl37,

I know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts, and we want to do all we can to help you out. However, here at Meta Community Forums, we do not have the tools or resources to access and assist with Facebook and Instagram-related account issues. We are limited to product inquiries, Horizon/Meta account issues, and/or Meta product shipping-related issues.

Due to this, we would need to direct you to the Facebook Help Center and the Instagram Help Center to get assistance as we have no methods of contact or assistance through our end.

Thank you greatly for your understanding.

"They say that the best blaze burns the brightest when circumstances are at their worst."

WootM4ge
Meta Quest Support
Meta Quest Support

In the event that your Meta account was suspended for being under 13, causing your linked Facebook/Instagram to be suspended in the process, I recommend reaching out to our support team to see what options are available for you. You can PM @MetaQuestSupport or open up a case with our support team.

 

MetaQuestSupport: https://metaque.st/CommunitySupport

Support Team: https://www.meta.com/help/support/

"They say that the best blaze burns the brightest when circumstances are at their worst."