Hacked instagram and meta account and email changed

[AhmadAlsheikh]

Hi Everyone,

Someone hacked my instagram account and changed the email and phone number. i was luckily able recover my instagram account and put two factor authentication in place. i did change the emails and numbers as well. However, there was a meta account which I did not create, do not know its password. I was not able to change the email for it, and it looks like the hacker was able to go back using this metta account and get access to the accounts in my account center. They were able to change my instagram account password and recovery email again.  And I can see from the accounts center that the instagram account is locked, and I cannot login as I do not know the password (as the hacker changed it and changed the recovery email as well). I went to the accounts center from facebook and removed all the accounts from the account center. Then I created a meta account and linked it to my facebook (the one that was linked before was not mine eventhough it had my name and picture). Please advise on how to recover my instagram and unlock it as well as what needs to be done to get rid of the fake meta account with my name and profile picture.

Thanks in advance 

[MetaQuestSupport]

Hello @AhmadAlsheikh , 

We understand how difficult it is to deal with a situation like this. A quick strategy is always key to secure the accounts on social media. 

Given the nature of the unauthorized activity we suggest you to reach out to Instagram to submit an official report. 

If you would like to make an additional case for your Meta Account then we would suggest to follow this link.

We hope you find this information useful. Wishing you all the best. 

[simardhillon]

Hello, 

My Instagram account got hacked on Sunday. The hacker has access to my login information including the password. I have tried all the Instagram help centre instructions but I am stuck in the same loop where the hackers page opens up. They seem to have turned on the 2FA and linked my Instagram account to their personal accounts centre and loggin me out of mine. My Facebook account was not linked to my Instagram account hence I'm unable to recover but both the accounts use my same personal email id. I am trying to contact Facebook and Instagram support for days. I hope meta can help me recover my account. It is my personal account and I don't want any misuse of my information . 

Please guide me to recover my account, 

Thanks.

[cherrycolaa]

Hey @simardhillon, whilst Meta Quest Support won't be able to help you get back into your Instagram account, I can see you've done the right thing by contacting Instagram directly.

Often these things take a while to come to fruition, so keep holding out!  🍒 

[MetaQuestSupport]

Hello @simardhillon!

We understand these might be stressful times which is why it's so important to take immediate action. 

Based on the information you have provided it would be better if you reach out to Facebook's support site to submit an official report. 

If you would like to make an additional case for your Meta Account then we would suggest to follow this link.

We hope you find this information useful. Wishing you all the best