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Is there a fix on the sensor's "Poor Tracking Quality" warning?

CCREWS41968
Protege
Hello. Could anyone help me with the poor tracking quality warning? When I use the Rift, it jumps my view to several places in Oculus Home. What's weird is that the BIOS, firmware, and USB drivers are all up-to-date. It sucks because this is only day two of me owning my Oculus Rift...thanks for the help...
1 ACCEPTED SOLUTION

Accepted Solutions

RobHermans
Superstar
The first thing to check is that there are no obstructions of any kind between the sensor and the HMD (you DID remove the plastic protective sticker from the front of it, yes?)
Next, you need to ensure it is plugged into a USB 3 port. It does work in a USB 2 port, but the recommendation is USB 3. Also make sure that USB is not being powered down by the OS.
Try various locations for the sensor; for me it works best when it's slightly above head height, pointing down slightly. Try positioning it to the left or right as well. Keep in mind that the sensor detects infra red, do make sure there are no big heat sources within the sensor's range.
You will need to run the sensor calibration each time you move it.

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13 REPLIES 13

RobHermans
Superstar
The first thing to check is that there are no obstructions of any kind between the sensor and the HMD (you DID remove the plastic protective sticker from the front of it, yes?)
Next, you need to ensure it is plugged into a USB 3 port. It does work in a USB 2 port, but the recommendation is USB 3. Also make sure that USB is not being powered down by the OS.
Try various locations for the sensor; for me it works best when it's slightly above head height, pointing down slightly. Try positioning it to the left or right as well. Keep in mind that the sensor detects infra red, do make sure there are no big heat sources within the sensor's range.
You will need to run the sensor calibration each time you move it.

CCREWS41968
Protege
Thanks so much! I do have the sensor next to my computer, so it's probably obstructing the sensor's tracking (the computer's chassis is too big to fit below my desk). I don't have a way at the moment to raise up the sensor above my head, but it also seemed to have resolved when I restarted my computer (I mainly wanted to shut it down for the night because my Rift was really warm). Anyway, thanks for the help! I really appreciate it! Have a nice day!

RobHermans
Superstar
You're welcome, same to you! 🙂

The sensor has a standard tripod fitting (you can unscrew the top from the stem), so you could buy either a cheap tripod or one of those mounts with flexible legs. B)

Bodie_CZ
Honored Guest
j0sis7l58zmz.jpg
1 - Placement of sensor.
2 - This is where my head is when I play.

Hello, I have the same problem and its getting really annoying. I have sensor placed above my head slightly to right side pointing directly to oculus headset, no more than 1 meter away no physical obstructions in line of sight. Both headset and sensor are plugged in USB 3 ports with newly downloaded drivers. PC is high end with i7 6core, 32 gigs of RAM and GTX 1080. I tried multiple USB ports for both headset (all 3.0) and sensor and I am still facing TWO MAJOR ISSUES.  1 - tracking jumps from one place to another. Even few meters away. When I try to calibrate sensor itself (as visualized) it constantly jumps to places it certainly physically isn't. I tried dark room, light room. Nothing helps. Also - headset audio (built-in headphones) stop working after few minutes. Audio just stops playing and headset goes silent. My PC SHOULD BE fully VR Ready and even has VR Ready sticker placed on its case. Other than that I like VR and looks amazing. These blocking issues simply prevents me from getting what I paid for. Any help with that?

DEFCON1000
Honored Guest

Bodie_CZ said:

j0sis7l58zmz.jpg
1 - Placement of sensor.
2 - This is where my head is when I play.

Hello, I have the same problem and its getting really annoying. I have sensor placed above my head slightly to right side pointing directly to oculus headset, no more than 1 meter away no physical obstructions in line of sight. Both headset and sensor are plugged in USB 3 ports with newly downloaded drivers. PC is high end with i7 6core, 32 gigs of RAM and GTX 1080. I tried multiple USB ports for both headset (all 3.0) and sensor and I am still facing TWO MAJOR ISSUES.  1 - tracking jumps from one place to another. Even few meters away. When I try to calibrate sensor itself (as visualized) it constantly jumps to places it certainly physically isn't. I tried dark room, light room. Nothing helps. Also - headset audio (built-in headphones) stop working after few minutes. Audio just stops playing and headset goes silent. My PC SHOULD BE fully VR Ready and even has VR Ready sticker placed on its case. Other than that I like VR and looks amazing. These blocking issues simply prevents me from getting what I paid for. Any help with that?


I'm angry that no one has offered solutions to this, as I'm in thew same boat and done everything from a reformat to a USB driver reinstall.

Something, some process or "thing" is causing these issues for a ton of people and there still isn't an answer for it anywhere that I've found fixes the issue.

As soon as I figure out what the hell is happening, I'll edit my post with directions.

olskiiii
Explorer
try putting it in a different usb port if it still don't work  make sure they updated still not well get help whatever city you live in on the internt there is lots nof people that could help you

slarty
Not applicable
i have the Inateck card and i still have priblems

SAOKirito
Honored Guest
Hello,
I just recently got my Oculus Rift (Less then a month ago) and ran into this same issue and this is how I solved it.  First off, I tried everything RobHermans suggested in his post.  However, that did not work for me.  So this is what I did do (This might be what he meant by "make sure that USB is not being powered down by the OS" but I am not sure how to check that).

Here is my computer set up, with 4 usb 3.0 ports labeled.
6r14o0x9d0fi.jpg
4oks7qixzlwl.jpg
I have two ports (1 & 2) on the back of my PC going straight to my mother board, and two ports (3 & 4) on my front panel.  I started by having my HMD plugged into Port 1, with my sensors plugged into 2 and 4.  This worked fine for a couple of days until I started to lose tracking and the
poor tracking quality warning appeared.  So to fix the warning, I switched my two sensors to port 3 and 4.  This worked great until I added 3.0 usb extension cables.  Then the warning came back.  To fix the error this time, I put my sensors (with extension cables) in ports 1 and 2, while switching the HMD to port 3.  That seemed to have fixed my issue.  However, every time I turn off my PC, I have to unplug and plug back in my sensors, otherwise the error will appear again.  I have been playing with this set up for the last couple of days and have not had any issues with tracking.  I have my two sensors set up across the room from each other to get a 360 tracking and the tracking has been working great (as good as two sensors can get that is).

CyberMax007
Explorer
Hi,
I had the same Issue with my sensors. Turns out the issue was the Inateck drivers. I use the Inateck KT4005 card (the one recommeded by Oculus, although this is the new version; the green card without the power adapter) and every time I plugged a sensor to any of the ports, I got "poor tracking" in the oculus setup. My HMD was fine tough.... I had the latest drivers for the Inateck card (Ver3.0.23.0) installed.  

To fix my issue, I had to completely uninstall the Inateck drivers, via Device Manager. Right click on Renesas USB 3.0 Hub and Renesas USB 3.0 Controller and select uninstall, then check "Delete the driver software for this device". After that, I right clicked on "my computer name" at the top and selected "Scan for hardware changes" Windows reinstalled my card with a generic WDM driver instead (i forget the name) and voila!! I've been playing with 2 sensors + HMD on that card since. On another note, while you are in Device Manager, find your Oculus sensors and right click on them, go to properties and in the power management tab. Uncheck "Allow the computer to turn off this device to save power". Do this for all your sensors.