Me comunico con ustedes debido a que recientemente mi cuenta de Facebook ha sido hackeada, y me encuentro en una situación desesperada para recuperarla.
He intentado desbloquearla a través de los métodos tradicionales, pero me he encontrado con varios problemas que dificultan el proceso. A continuación, detallo los hechos ocurridos:
Hackeo de la cuenta: Al parecer, alguien logró acceder a mi cuenta sin mi autorización. Cambiaron la dirección de correo electrónico asociada a mi perfil y, a partir de ese momento, he perdido el control total de la cuenta.
Problemas para desbloquear: Intenté recuperar el acceso utilizando mi número de teléfono, lo cual me permitió cambiar la contraseña. Sin embargo, al intentar desbloquear la cuenta, el sistema no reconoce mis dispositivos habituales (mi computadora y mi celular), sino los dispositivos utilizados por el hacker. Esto me impide completar el proceso de recuperación, ya que el sistema de seguridad de Facebook no reconoce mis dispositivos ni mi aplicación móvil como confiables.
Importancia personal de la cuenta: Esta cuenta es extremadamente importante para mí, ya que contiene fotos y recuerdos de mis padres fallecidos. No solo es una cuestión de recuperar el acceso a la cuenta, sino de proteger y preservar estos recuerdos que son irremplazables.
Solicito su ayuda para recuperar mi cuenta lo antes posible. Estoy dispuesto a proporcionar cualquier información adicional que sea necesaria para verificar mi identidad y demostrar que soy el propietario legítimo de la cuenta.
Agradezco de antemano su comprensión y espero su pronta respuesta.
Dear Facebook Support Team, I am contacting you because my Facebook account has recently been hacked, and I am in a desperate situation to recover it. I have tried to unlock it through traditional methods, but I have encountered several problems that make the process difficult. Below, I detail the events that occurred:
Account hacking: Apparently someone managed to access my account without my authorization. They changed the email address associated with my profile and from that moment on, I have lost full control of the account.
Unlocking issues: I tried to regain access using my phone number, which allowed me to change my password. However, when trying to unlock the account, the system does not recognize my usual devices (my computer and my cell phone), but rather the devices used by the hacker. This prevents me from completing the recovery process, as Facebook's security system does not recognize my devices or mobile app as trusted.
Personal Significance of the Account: This account is extremely important to me as it contains photos and memories of my deceased parents. It is not only a matter of regaining access to the account, but of protecting and preserving these memories that are irreplaceable. I request your help to recover my account as soon as possible. I am willing to provide any additional information necessary to verify my identity and prove that I am the rightful owner of the account. I thank you in advance for your understanding and I look forward to your prompt response.
We understand the importance of having access to your Facebook account, we appreciate the detailed information you have provided us.
We at Meta Quest Support unfortunately are unable to resolve issues regarding recovering Facebook Account access as our Meta Quest Support team focuses on support with the Meta Quest Devices, however we would like you to be able to access the correct support you need in order to resolve your issue. Here is the link for the Facebook Support
We hope this helps and your issue is resolved!
Best regards,
Meta Quest Support
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I have contacted Facebook support through their official channels, but the responses obtained so far have not provided me with an effective solution to recover my account.
We appreciate you contacting the Facebook support team, however unfortunately as we are Meta Quest Support, we are unable to resolve issues regarding Facebook accounts.
Meta Quest Support
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