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Account restricted for suspicious

I go to try and buy meta coins and im restricted. Also I been trying to update my payment info which hasn't changed and there is a error with  red triangle and exclamation marks! Can someone please tell me why this is happening? I filed a ticket...

8 REPLIES 8

GoodGameGomez
Community Manager
Community Manager

Is this for paying for the credits or the payout account? Can you send me a screenshot of the error itself? 

If it's payment (the credit/debit is restricted) you'll need to reach out to Customer Support here: https://www.facebook.com/help/contact/1937556639801443

It's for both..I can't use my gift card either

My credit card works when I'm making other purchases other then  buying meta coins and I can't receive my rewards cash on my account from meta

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When I press appeal a error comes up so I can't appeal it! This seems to be a meta issue all of a sudden because it's happening to many of us in horizon..Please fix the issue because all these difficulties are taking the fun out of the oculus! 

 

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Issue isn't resolved!!!

Hi @NamasteVibes.1969!

 

Thank you so much for bringing this issue to our attention. We totally understand, it's so hard when you're having payment issues. But don't worry, we're here for you! We've got your message and we'll get back to you as soon as we can!

 

We really appreciate your patience and understanding. Speak soon!

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