05-21-2025 10:24 PM
I go to try and buy meta coins and im restricted. Also I been trying to update my payment info which hasn't changed and there is a error with red triangle and exclamation marks! Can someone please tell me why this is happening? I filed a ticket...
05-22-2025 05:27 PM
Is this for paying for the credits or the payout account? Can you send me a screenshot of the error itself?
If it's payment (the credit/debit is restricted) you'll need to reach out to Customer Support here: https://www.facebook.com/help/contact/1937556639801443
05-22-2025 06:18 PM
It's for both..I can't use my gift card either
05-23-2025 08:38 AM
My credit card works when I'm making other purchases other then buying meta coins and I can't receive my rewards cash on my account from meta
05-23-2025 08:39 AM
05-23-2025 08:44 AM
When I press appeal a error comes up so I can't appeal it! This seems to be a meta issue all of a sudden because it's happening to many of us in horizon..Please fix the issue because all these difficulties are taking the fun out of the oculus!
05-23-2025 12:35 PM
05-26-2025 12:48 PM
Issue isn't resolved!!!
05-28-2025 12:09 AM
Hi @NamasteVibes.1969!
Thank you so much for bringing this issue to our attention. We totally understand, it's so hard when you're having payment issues. But don't worry, we're here for you! We've got your message and we'll get back to you as soon as we can!
We really appreciate your patience and understanding. Speak soon!