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Can't Publish any World

varunastra.hw
Member

Is there a server issue preventing World Publishing?

We are not able to publish any Worlds from the Editor, even an Empty/New Project world. When we click Publish, the loading worm keeps spinning forever and nothing happens.

Any help would be appreciated, thank you.

6 REPLIES 6

varunastra.hw
Member

@GoodGameGomez Can you please help us?

Puzzleroo
Member

We've had this happen before, and the only thing that fixed it was cloning or importing the world into a new blank world and then publishing that!

Thanks, but even trying to publish a blank world isn't working

eshakm.2024
Community Manager
Community Manager

Hi Varunastra.hw , 

Can you please provide screenshots of the page you are seeing when publishing. Also please submit a ticket with the support team so they can further investigate the issue. 
Support Link - https://developers.meta.com/horizon/support/

cholpon
Meta Employee

Hi Varunastra.hw ,

You can also report this issue via Worlds Desktop Editor . 

1. Click on Main Menu (burger menu icon)

2. Click on 'Report Problem' 

3. Fill out the problem you are encountering complemented with any supporting files.

If you report this way product teams will have more insights on the version of the editor you are using which might help to get resolution faster

 

varunastra.hw
Member

Thank you, we will do that!