Daily Sales / Downloads Reports frozen on the 13th October 2024

[future__vr]

Hello, my daily reports are no longer coming in. I now only have reports up until the 13th of this month.

Could you please advise why I can no longer receive daily reports via the Meta developers dashboard?

I am a VR developer for the Oculus Quest.

These daily reports are crucial as I cannot see what is working and what is not working in terms of marketing and makes it difficult to generate revenue for us all.

I am very worried as I check these reports daily.

Please advise.

Many Thanks

Krish

[How2Series]

Same.  Also, I cannot modify and save any of my app submission's meta data.  please fix these.

[future__vr]

Thanks for this! Although this is bad, I find some comfort in knowing this isn't just with me.  This is my only source of income and I am frankly worried. I cannot track the result of my marketing efforts. I need these daily sales reports! Is yours also stuck on the 13th?

[How2Series]

Mine are stuck on the 14th and only the revenue seems to be updating.

Are you able to save changes to your submission's metadata like description and assets (screenshots)?

[future__vr]

I haven't had the need to update meta data yet for the apps but I will in a few weeks. It urgently needs to be sorted before then as the new updates I have planned will make the apps a lot better but also the screenshots will need to be updated.

Possibly you could make a post here too so that it doubles the chance of this problem being seen by Meta and gets fixed?

I tried submitting a help request via this link:

https://m.facebook.com/help/contact/478646722539653

But the form is broken and will not submit.

I really need those daily sales stats also!