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Where is the privacy policy URL set?

KevinJardine
Member

2 weeks ago

I cannot find this anywhere on my app dashboard. Meta says look under settings, which I have but I cannot find the field.

My app has been restricted because of some issue with the privacy policy even though I have double checked all the requirements via the video etc. So I am wondering if Meta just can't find my privacy policy url, which is here:

https://gruze.org/starship/privacy_policy.html

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4 REPLIES 4

KevinJardine
Member

2 weeks ago - last edited 2 weeks ago

Found it in the Distribution > App Metadata History > *Latest app submitted* > Details page. What a confusing system.

And it is the correct URL. So despite meeting all known criteria, the privacy page was rejected for unknown reasons.

I added some headers and made some small changes and resubmitted. I guess I can keep doing that until I get to talk to a human being.

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KevinJardine
Member
In response to KevinJardine

2 weeks ago - last edited 2 weeks ago

Is there any human being here? Meta has again rejected my privacy policy by stating that my privacy policy does not provide information that it clearly does.

What is wrong with this?

https://gruze.org/starship/privacy_policy.html

If I do not get a human response I will be forced to abandon my app development. What a waste of time this is.

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gavin_prior
Protege

Monday - last edited Monday

What's the issue that they have outlined?

To pass review, you have to ensure that VRC.Privacy.1-VRC.Privacy.4 are addressed.  You can find these to the right of the Details section.  If any of the these are not ticked then that will give you more of an idea of what is wrong rather than just guessing.

I get you.  It can feel like a frustrating process when you don't get any answers here.  Hopefully this will help.  Good luck!

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CaseyAtMeta
Community Manager
Community Manager

Friday

Hey @KevinJardine! I talked to the support team to look and see the ticket that was filed about this, and from the looks of it the rejection is based on VRC.Quest.Privacy.2, because the privacy policy you linked doesn't include any details on what user data is being collected and how it's being used. I believe we still have an active ticket for you in our system, so if you have any further specific questions I encourage you to follow up directly with the agent there!