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We recently received a message on the developer dashboard to update developer verification requirements, and we follow the instructions to pass the requirements (we select "business verification"). Yet, in the final step of verifying the organization...
It makes lag. The number increases especially when the device manager tab is selected. Reinstalling change nothing.
I have received emails about the need to verify the developer organization. I am trying to follow the directions on Developer Organization Verification | Oculus Developers for Admin verification. However, I have no Verification button on my Org Manag...
Hi,We tried several times to set a build of our applications to the Production (Store) channel, but we always get the following error.
I want to submit my application for review in app lab and fill in the meta fields. The final step was choosing the price of the application, but I can't choose it (I need to set it to free) because the dropdown is loading endlessly. What should I do?...
I was surprised to see that a new user I added to my organization with ONLY a permission to "view apps" is able to see all other members in the organization? Is that intentional? Shouldn't that be a permission in itself? (I expected that user to only...
All builds submitted to my release channels in the last 24 hours have no vulnerability test results and are therefore not published to the release channel. Examining the test results of these builds shows this: "No test runs were found to be associat...
When i try to enable Two-factor authentication via phone number, to verify my account this happens (on the pic). How to verify my account with phone number?
Hi everyone, I'm a new developer. I'm uploading my SaaS network...think Netflix and I'm almost at the end and ready to submit, but the submit button is grayed out and when I hover over it is says, my first submission needs to have a binary attached!!...
Hi,When we look at the taxonomy guidelines (https://developer.oculus.com/resources/publish-taxonomy-guidelines/) then it looks like the 'Education' genre is available under the 'Apps' and the 'Entertainment' category.However, when we are filling out ...
I work for an early stage startup, and we recently had our app verified for release on Lab. Since then, the higher ups decided they wanted the app to have a different name and asked me to create another app and release it under the new name. Now the ...
When I tried making a new app in the Developer Dashboard, and going to App Submissions -> Pricing, it was simply stuck on "Loading..."
This error is EVERYWHERE. Nobody has found an answer yet. I'm hoping to find one right here.Here's the log.I'll try using the OVR Platform Utility, in hopes of a success. Please let me know if you find a solution!
Steps to reproduce:Navigate to App ManagerSelect live game from drop downNavigate to API tabUnder User Token, press the "Generate Token" buttonExpected result:A user token is displayedActual result:Error displayedMessage:GraphQL server responded with...
I'm running into issues with updating the description in my IAP set up through the developer dashboard. No matter how many times I try to save it never seems to update. Is there something I'm missing here?
I'm really sad because I need to update my software and after recent updates I'm no longer developer and I can't even run my builds on my Quest2 and Meta Quest Pro devices.I've managed to get into developer mode by enable 2FA in the past but now I'm ...
Hi, I'm trying to work with Add-On keys for our game. I've generated few hundred keys and was able to download them, but they are never appearing on my side in a Keys => Add-On section, I've attached a screenshot how it's looks like on my side (guy f...
Hi, I've created a game and in the ending scene, the player has to do something in order to make the game quit. This is perceived as "closing the application unexpectedly/automatically" by the review team. I've submitted my app several times and the ...
Hello All,Ive had this issue for nearly 2 weeks now and i cant fix it in any way possible, when i try to select a price for my new game... it is just stuck on loading as seen in the photo Bellow, Can i please get some information on how to fix the is...
I wish to upload a free DLC file to my current build using ovr-platform-util using the upload-add-on command. There are a lot of DLC files already integrated into the app and I wish there is a way to upload free DLC files using the upload-add-on comm...
Is it possible to remove my app lab game from the search result on the meta store? Because I would like to work on it a bit more and not let people download it right now.
Hey all,Since the official Meta/Oculus ticket support team seems to offer no help what so ever (copy pastes auto responses, links to incorrect documentation), I've been directed here by their support (Joshua) to ask a question about account/administr...
Hi all, I know from other threads that others are having long waits for games to be approved on the App Lab but while checking on the status of mine, the submission date has gone very strange and change my Submit Date to 1 Jan 1970 (assuming somethin...
As far as I know the only way to change the description text of an app is to make a new submission in "Distribution->App Submissions" page. But it had been stuck in "submitted" state for two days. Is that normal to take that long to review a new subm...
Hi,Where can we get support for Applab Submissions? One of our app was submitted on October 4th and has been under review since this date. That's quite a while...
Hello,I've been using the developper mode for our organization for a long time now, but suddenly it logged me out. When trying to log back in, it requires either a credit card, or a 2 factors method to enable dev mode again.I've added the 2 factors m...
Why am I not getting most of my analytics anymore on the dashboard? The only one that is up-to-date is installs. All the rest stop at Feb. 3 (9 days ago)
Hello! I've been using MQDH with Quest2 for almost a year now and they used to work perfectly fine, but since a few days ago, every time I connect my Quest 2 via Link Cable, it is detected and shown as below: However, if I try to issue any command wh...
I could not be more tired of products like yours wanting to create new styles of accounts, new layers of data farming, and in general new ways of annoying its customers without providing any meaningful upgrades in the user experience. Just leave me a...
I am having a hard time finding the right documentation. I would like to make an app I am developing available in App Labs.I have a developer account and created my app in the portal. I have uploaded a build to the alpha channel and it passed the bas...