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Hello,When I try to send a ticket I press the "send" button and nothing happens. Does anyone also have trouble sending a message?Thanks for help!
I have a 4 checkbox toggle group that I move the selection with the right thumbstick on a Quest.This works and I have some counters to fix. I deselect all four then I select the particular one by indexing. The problem I have with doing toggle1.isOn i...
First time I run into this issue.After adding a new user's email address into my ALPHA channel users, it goes to the "Pending Users" section BUT user never receives the email from Oculus inviting him.I have successfully added 10 users that way, never...
Hola tengo problemas con mi oculus go cuando la conecto a la pc en modo de SÍMBOLO DE SISTEMA y utilizo el comando ADB DEVICES no me sale el dispositivo conectado pero para la transferencia de Archivo si esta conectado el problema es solo en el SÍMBO...
Hi,I have an Oculus Quest and a dev account with a product. I am unable to remove my own email from any custom beta channel through the developer dashboard in the manage builds section. I get the following error"There was a problem with this request....
Hi,In our Rift app we need to efficiently decode 360 h265 video. We do it using the Media Foundation framework and the Hardware Codec distributed by the GPU manufacturers through the Windows Store. We tried to do that by having a launcher to let user...
We are getting "The package uses Google Mobile Services, which is not supported on this device" error for Oculus GO.Our project is on Unity 5.6.6f2.We are using Game Analytics v.3.10.0.I found that Game Analytics native android classes reference some...
Hello,We have generated more than x.xxx$ in sales for our game Old Hag effect, but after more than 6 months we still didn't receive payment from Oculus.I've tried to contact themthrough Facebook Monetizers support and each month theysaid that we shou...
When i open the developer dashboard the page is blank and i see nothing
I am uploading apk and obb of size about 1.7 gb using command line utility.Frequently getting error while uploading assets.Error is-"A server error occurred.The request will be retried".Can anyone help me with this?
How can we unpublish our app?Could you help us?
Is there a way to manually remove your app from the store?We have a trial version and I'd like to analyze sales with the trial version in the store vs not in the store.Thanks
I've been researching this topic a bit and it seems like there are few options, but it is definitely possible.1. Easiest integration, by far, would be to use the Stereolabs ZED, mounted away from the headset instead of on the face of the Oculus.2. An...
We have a problem with our application Storm Hockey VR. When we published the application we made a mistake - the application was published for free and the only in-game item cost $0.01 for a long time because we forgot to change the test price to re...
Hello,I'm trying to add a colleague to my organization but I see the same error message every time - "We couldn't find anyone with that Oculus ID".She has logged in to her Oculus Go with the same email address that I'm using to add her to the org, bu...
Getting warnings from the mobile upload dashboard about permissions and I don't know how to debug this issue.When I upload a new APK to the mobile build dashboard, the verification takes hours. The Test Status column displays "Complete" in blue, but ...
Hi, can you please tell me how to remove an app from the store?I can't find the option anywhere in the developer dashboard.Thank for the help.
LibraryCacheEventListener: Install failed for {package_name}: Update failed, caused by failure in ApkUpdateInfo{id=21, package=package_name, update_type=FULL_APK, state_str=FAILED, failure_code=9, extras=ApkUpdateExtras{data={error_code=99, Where do ...
We keep getting this error when uploading new builds to various channels.Any idea what this might be? (Google doesn't return anything useful)Tested in various browsers across various PCs
We have a problem many days trying tpo get the "App Secret" of our app, looking the code we found this error:The button seems to be disabled when looking into the web code.We need get the App Secret code to submit our apk using CLI. Right now it's im...
hi, when I upload my apk, I get the following errors? any suggestions please, is this fixed in the player settings?thanks, andy
After pressing "See Current Secret" the page ask you for your password for security reasons. So I write it and press "Submit" and it just keeps there processing something. No message errors you just get an endless circle rotating in the "Submit" butt...
Hey Guys,I am very new to unity and am building a VR app for Oculus Go. I want to pick and move the object by pointing the ray from the controller on the object and then picking or releasing it by pressing the trigger button. I want the object to sta...
Hello I am working on a VR experience in unreal that I want to workin the Oculus Go. I can't get development mode on my phone active.I have made a organization with no effect on activating dev mode.I have tried making more organizations to try to get...
Hi everyone!I have uploaded my app to alpha and beta channels for Oculus Go. Then I added another account as "Developer" role. Then I run my Oculus go linked to Developer account, switch to "developer" home view. After that I see the application, but...
cant save my payment info beacause it say that my birthday is no valid
Hello! I just recently released my first VR game on the Oculus Store, Liberty Lane!It's going pretty well, but I did have a question: when I check out the Entitlements for they day, I keep seeing things like "Oculus Employee Offer" and "Press Offer."...
Hi, when we uploaded our latest build to the dashboard on Tuesday, the tests seemed to get stuck, saying "Running" for a whole day. I assumed the test process had broken, and tried uploading the build again, hoping the restart would fix it, but got t...
Hello,We are currently releasing the alpha version of the virtual multi-screen control system software.With this software, screens from external USB cameras can be output to a virtual space in oculus and can be controlled by keyboard interface.For mo...
Hello, do you plan some notification (by email for example) for user, when I answer to app review? And another notification for developer, when user change something in the review? It would be very useful for both users and developer. Same thing is w...