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How to Request Moderation for a negative review on my App?

keycap.games
Explorer

I've got a 1 star review on my app saying the user is unable to find the game in his library... and I want to get this removed as this is an Oculus issue not an app issue.

 

As per the documentation, there's a way to request that by clicking "Request Moderation" from the developer's dashboard on the review popup. https://developer.oculus.com/resources/user-reviews/

but that button doesn't exist...

 

What kind of a platform is this.. omg (btw I'm posting this knowing 100% that no one from Meta will bother to even read it...)

1 ACCEPTED SOLUTION

Accepted Solutions

kennard-consulting
Expert Protege

Hi mate. I joined the Oculus Start Developer program. They give much better responses to forum posts.

The answer I got was "the 'moderation' button is currently a tool that is only available for Quest Store application" (i.e. not App Lab).

View solution in original post

3 REPLIES 3

kennard-consulting
Expert Protege

Having the same problem, mate 😞

kennard-consulting
Expert Protege

Hi mate. I joined the Oculus Start Developer program. They give much better responses to forum posts.

The answer I got was "the 'moderation' button is currently a tool that is only available for Quest Store application" (i.e. not App Lab).

keycap.games
Explorer

Thanks a lot!