My most recent app update isn't being pushed to my own Oculus account - when one of my users accessed the game it wouldn't load for them either. Any reason that my build wouldn't be pushed to users? It is selected as the main build in the store channel right now, and it should be the one available for my users to have, but they don't have access to it....
Just circling back on this, we worked with the Oculus 4 Business Support Team to investigate. It took a bit but it is resolved. We're not quite sure what caused the issue, but it's resolved for the time being for us.