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Marketing Attribution broken

Hi there. Unfortunately the Marketing attribution page seems to be broken for us. We are running paid campaigns on external sites, but we cannot track the success of them (or calculate some metrics) because conversions do not show up on the Oculus De...

Customers cannot "GET" our app (App Lab)

From what I can understand, a Quest App is available by the app id link before being reviewed. This allows users to install the app from a direct URL rather than the AppStore. Our app is viewable on PC by the App Id link, and everything looks fine, e...

Unable to submit application for review

I am unable to submit my application for review.I have completed all the required fields, but the Specs section is not going green.I have created a ticket on Oculus Support and they redirected me here.As far as I can tell, I have completed all the re...

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Unable to request product keys

We're currently unable to request product keys. When selecting the 'Keys' option we're being presented with the error message below;We haven't requested any number of keys before receiving this message; it appears as soon as we click on the 'Keys' op...

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Financial information not available

I used to be able to download Monthly Sales Report under 'Financial Reports' menu, but since a week ago, sales report disappeared from this menu. And on Revenue Dashboard, it's not showing me Revenue numbers. I'm confused because I haven't changed an...

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Applab Reviews disappearing

Hello,I’ve had a couple of reviews on my applab page taken down by Meta and I would like to know why? They are legit Genuine reviews and the most recent one was from a content creator that really loved my game. His name was TruGamer4Realz and he has ...

Resolved! Unreleased apps no longer accessible to members

I see that Roles have been migrated in some fashion as of Sep 30. Around this time all apps have disappeared from App Distribution in the Developer Hub for all members. Even Administrators cannot view or install apps in App Distribution. The app is n...

Build stuck on "Malware Test" for days

Hi,We have uploaded a new build to the RC channel of one of our live apps, but it has been stuck on "Running Malware Review Test" since Friday. I have attached a screenshot below:I hoped this was just a visual bug but when trying to push it to the Pr...

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Not seeing analytics anymore

Yesterday I still saw analytics and suddenly it's saying that they can't show the data to me as there is less than 100 copies sold. How do you think I know when I have 100 copies sold if you hide the data from me, the developer. Would be very nice to...

App Submission stuck/lost?

I am working on my first Unity Oculus App. I have submitted multiple builds and it keeps getting rejected with reason "The FPS is below 60". I went through all of the settings and optimized the app and when I test it, it stays at 70-72 FPS the entire...

Can't move build to store channel

Hi, I'm trying to upload a new build to the store channel of an app listing and I keep getting a very generic error message: MessageGraphQL server responded with error 1675030: Error performing query.Error Code1675030Trace IDDcXFfdv1Op0Any indication...

MaxVirti by Level 3
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Could you read a newspaper virtually with Quest?

I just bought a Quest for my husband for his birthday. We're in our seventies, and he has limited mobility. I thought Quest might be a good way to widen his world. We subscribe to two newspapers, and both are pushing subscribers to go to their online...