Forum Posts
Unable to edit approved metadata to resolve review issues - Supported Controller / Player Modes
We received a response on our 10th Feb re-submission (v3) - there was an issue in the metadata selectedI missed checking a couple of fields and we continued with the last selected settings2 fields need changes:Supported Controllers: remove Hand Track...
want to replace new assets After my game approved.
so my game approved on applab, so all my video, trailer, image are old, so i wanted to replace to new assets but i can't replace to new assets because my game approved already. do you know how to replace old image and video to new image and video?
Resolved! Won't Run Test On My Uploaded File
When I upload my file I won't to get a test to run on then be on the beta channel it just has a blank space and wont do a test. Anyone know how to fix this?
Does using RC/Alpha/Beta channel to distribute app privately count as abuse?
Our app is free but we do not want it to be distributed to everyone publicly. We only want it to be released to anyone who is going to join our event. Since we can set private testers in the RC channel, this is suitable for us to control which users ...
Resolved! Does Meta work with indie developers? [Solved]
Meta rejected all my admin verification requests because they couldn't read the docs I sent them (multiple times with different lighting conditions (artificial and natural) and resolutions).They also suggest trying to verify as an organisation or wit...
E-mail verification
I have an Oculus developer account admin@chatclick.ruI'm trying to log into this account through a server in Germany, I specify a username and password, a six-digit code comes to the mail, but the letter does not come. What should I do?My Oculus ID: ...
Developer Verification problem
Hi,Recently I saw that we have to verify our org with documents or the admin of the orgs documents like passports etc.I went to see on the submission process what documents was needed and left. Returned and it's "pending submission" and no way to can...
ovr-platform-util set-release-channel-build fails when targeting the default Production channel
We are using ovr-platform-util "set-release-channel-build" command in our release pipeline to push our latest builds to Oculus dashboard. We have no issue with our internal channels, but it's impossible to push to the default production channel of th...
Error in developer verification
We recently received a message on the developer dashboard to update developer verification requirements, and we follow the instructions to pass the requirements (we select "business verification"). Yet, in the final step of verifying the organization...
Many adb.exe, cmd.exe & conhost.exe run periodically while using developer hub.
It makes lag. The number increases especially when the device manager tab is selected. Reinstalling change nothing.
No Verification button in Org Manager
I have received emails about the need to verify the developer organization. I am trying to follow the directions on Developer Organization Verification | Oculus Developers for Admin verification. However, I have no Verification button on my Org Manag...
Oculus verification not working
So basically I tried to verify my Oculus account but I have no credit card or number so I went with the Authenticator I got my authenticator and stuff but then I went back and I still needed to verify but I already did with an authenticator so I migh...
Unable to set build in Production (Store) channel
Hi,We tried several times to set a build of our applications to the Production (Store) channel, but we always get the following error.
Infinity loading "price" dropdown
I want to submit my application for review in app lab and fill in the meta fields. The final step was choosing the price of the application, but I can't choose it (I need to set it to free) because the dropdown is loading endlessly. What should I do?...
Limited permissions org users can see ALL other users?
I was surprised to see that a new user I added to my organization with ONLY a permission to "view apps" is able to see all other members in the organization? Is that intentional? Shouldn't that be a permission in itself? (I expected that user to only...
Resolved! Vulnerability tests are not running
All builds submitted to my release channels in the last 24 hours have no vulnerability test results and are therefore not published to the release channel. Examining the test results of these builds shows this: "No test runs were found to be associat...
I can't verify my oculus developer account via phone number
When i try to enable Two-factor authentication via phone number, to verify my account this happens (on the pic). How to verify my account with phone number?
SOLUTION to problems w "Set Up Headset from MQDH"
I spent hours FAILING to get my Meta Quest 2 set up with MQDH (on a PC).Each time it completed the Set Up New Device "successfully" (not), but:1. It did NOT ask me to accept access to data on my PC. (hmmm, suspicious...)2. After each successful setup...
NEW Developer, how do I upload a build?
Hi everyone, I'm a new developer. I'm uploading my SaaS network...think Netflix and I'm almost at the end and ready to submit, but the submit button is grayed out and when I hover over it is says, my first submission needs to have a binary attached!!...
Application category and genre configuration mismatch in documentation and the developer portal
Hi,When we look at the taxonomy guidelines (https://developer.oculus.com/resources/publish-taxonomy-guidelines/) then it looks like the 'Education' genre is available under the 'Apps' and the 'Entertainment' category.However, when we are filling out ...
How to remove an app from the storefront
I work for an early stage startup, and we recently had our app verified for release on Lab. Since then, the higher ups decided they wanted the app to have a different name and asked me to create another app and release it under the new name. Now the ...
When trying to make a new app, in "Pricing", it's stuck on loading
When I tried making a new app in the Developer Dashboard, and going to App Submissions -> Pricing, it was simply stuck on "Loading..."
API_ERROR
This error is EVERYWHERE. Nobody has found an answer yet. I'm hoping to find one right here.Here's the log.I'll try using the OVR Platform Utility, in hopes of a success. Please let me know if you find a solution!
Bug: API - Cannot Generate User Token
Steps to reproduce:Navigate to App ManagerSelect live game from drop downNavigate to API tabUnder User Token, press the "Generate Token" buttonExpected result:A user token is displayedActual result:Error displayedMessage:GraphQL server responded with...
IAP Update via Developer Dashboard
I'm running into issues with updating the description in my IAP set up through the developer dashboard. No matter how many times I try to save it never seems to update. Is there something I'm missing here?
Cannot find subscripton in my Developer Dashboard
Greetings,I ma starting off as a Unity VR Developer and am situated from Nepal. I am trying to enable subscription in the Platform Services. However, there isn't a Subscription option in the All Platform Services section.I have updated my payout info...
Resolved! Can't continue with game development. SMS Authentication is still broken
I'm really sad because I need to update my software and after recent updates I'm no longer developer and I can't even run my builds on my Quest2 and Meta Quest Pro devices.I've managed to get into developer mode by enable 2FA in the past but now I'm ...
I can't see any add-on keys on my developer dashboard
Hi, I'm trying to work with Add-On keys for our game. I've generated few hundred keys and was able to download them, but they are never appearing on my side in a Keys => Add-On section, I've attached a screenshot how it's looks like on my side (guy f...
Is the app lab review team going against the VRChekcs criteria?
Hi, I've created a game and in the ending scene, the player has to do something in order to make the game quit. This is perceived as "closing the application unexpectedly/automatically" by the review team. I've submitted my app several times and the ...
