We received a response on our 10th Feb re-submission (v3) - there was an
issue in the metadata selectedI missed checking a couple of fields and
we continued with the last selected settings2 fields need
changes:Supported Controllers: remove Hand Track...
so my game approved on applab, so all my video, trailer, image are old,
so i wanted to replace to new assets but i can't replace to new assets
because my game approved already. do you know how to replace old image
and video to new image and video?
Our app is free but we do not want it to be distributed to everyone
publicly. We only want it to be released to anyone who is going to join
our event. Since we can set private testers in the RC channel, this is
suitable for us to control which users ...
Meta rejected all my admin verification requests because they couldn't
read the docs I sent them (multiple times with different lighting
conditions (artificial and natural) and resolutions).They also suggest
trying to verify as an organisation or wit...
I have an Oculus developer account firstname.lastname@example.orgI'm trying to log
into this account through a server in Germany, I specify a username and
password, a six-digit code comes to the mail, but the letter does not
come. What should I do?My Oculus ID: ...
Hi,Recently I saw that we have to verify our org with documents or the
admin of the orgs documents like passports etc.I went to see on the
submission process what documents was needed and left. Returned and it's
"pending submission" and no way to can...
We are using ovr-platform-util "set-release-channel-build" command in
our release pipeline to push our latest builds to Oculus dashboard. We
have no issue with our internal channels, but it's impossible to push to
the default production channel of th...
We recently received a message on the developer dashboard to update
developer verification requirements, and we follow the instructions to
pass the requirements (we select "business verification"). Yet, in the
final step of verifying the organization...
I have received emails about the need to verify the developer
organization. I am trying to follow the directions on Developer
Organization Verification | Oculus Developers for Admin verification.
However, I have no Verification button on my Org Manag...
So basically I tried to verify my Oculus account but I have no credit
card or number so I went with the Authenticator I got my authenticator
and stuff but then I went back and I still needed to verify but I
already did with an authenticator so I migh...
I want to submit my application for review in app lab and fill in the
meta fields. The final step was choosing the price of the application,
but I can't choose it (I need to set it to free) because the dropdown is
loading endlessly. What should I do?...
I was surprised to see that a new user I added to my organization with
ONLY a permission to "view apps" is able to see all other members in the
organization? Is that intentional? Shouldn't that be a permission in
itself? (I expected that user to only...
All builds submitted to my release channels in the last 24 hours have no
vulnerability test results and are therefore not published to the
release channel. Examining the test results of these builds shows this:
"No test runs were found to be associat...
I spent hours FAILING to get my Meta Quest 2 set up with MQDH (on a
PC).Each time it completed the Set Up New Device "successfully" (not),
but:1. It did NOT ask me to accept access to data on my PC. (hmmm,
suspicious...)2. After each successful setup...
Hi everyone, I'm a new developer. I'm uploading my SaaS network...think
Netflix and I'm almost at the end and ready to submit, but the submit
button is grayed out and when I hover over it is says, my first
submission needs to have a binary attached!!...
Hi,When we look at the taxonomy guidelines
then it looks like the 'Education' genre is available under the 'Apps'
and the 'Entertainment' category.However, when we are filling out ...
I work for an early stage startup, and we recently had our app verified
for release on Lab. Since then, the higher ups decided they wanted the
app to have a different name and asked me to create another app and
release it under the new name. Now the ...
This error is EVERYWHERE. Nobody has found an answer yet. I'm hoping to
find one right here.Here's the log.I'll try using the OVR Platform
Utility, in hopes of a success. Please let me know if you find a
Steps to reproduce:Navigate to App ManagerSelect live game from drop
downNavigate to API tabUnder User Token, press the "Generate Token"
buttonExpected result:A user token is displayedActual result:Error
displayedMessage:GraphQL server responded with...
I'm running into issues with updating the description in my IAP set up
through the developer dashboard. No matter how many times I try to save
it never seems to update. Is there something I'm missing here?
Greetings,I ma starting off as a Unity VR Developer and am situated from
Nepal. I am trying to enable subscription in the Platform Services.
However, there isn't a Subscription option in the All Platform Services
section.I have updated my payout info...
I'm really sad because I need to update my software and after recent
updates I'm no longer developer and I can't even run my builds on my
Quest2 and Meta Quest Pro devices.I've managed to get into developer
mode by enable 2FA in the past but now I'm ...
Hi, I'm trying to work with Add-On keys for our game. I've generated few
hundred keys and was able to download them, but they are never appearing
on my side in a Keys => Add-On section, I've attached a screenshot how
it's looks like on my side (guy f...
Hi, I've created a game and in the ending scene, the player has to do
something in order to make the game quit. This is perceived as "closing
the application unexpectedly/automatically" by the review team. I've
submitted my app several times and the ...