Everytime I get on my new meta quest 3s It turns on but I only see black void I can restart it and stuff but if I do the screen stays the same and I have factory reseted 5 times already and I can't play. It's 100 percent charged and the controllers please help me I just got this headset and it's non refundabl@
We hope you are having a lovely day today, and thank you for bringing this to our attention. If you have already factory reset your headset five times, then this will most likely come down to a hardware issue, and we will need to look into other options through private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us!
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Hi there, we just want to check if you still need any further support with this issue. When you still need additional support, please send us a private message so we can assist you further.
We look forward to your reply and thank you for your understanding!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We hope you are having a lovely day today and we understand that you are unable to send us a private message, if this is not working, you also have the option of contacting us through another channel on our Support Website, which we have linked here for you.
We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
