I received the email to recover the account but I have the following problem, "I do not have the two-step authentication APP installed on my cell phone and I cannot access my account to configure the authenticator, every time I receive the email that "I can recover access to my account" I enter that link and then it asks me to enter the two-step authentication codes but I do not have them.
How can I solve it? I have tried many times and I always receive the same email.
To verify my authenticity I am sending you a photo of my National Identity Document so you can see that I am the account holder.
Thank you for reaching out. We understand you are encountering access and login issues with your account due to the two factor authentication. For us to further investigate this situation, we would like to encourage you to reach out to us via private message!
(We would also like to encourage you to not share your personal information in a public space for your security)
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Your unique and enjoyable experience in the Metaverse is our priority, we hope to get you back into your account soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for reaching out. We understand you are encountering access and login issues with your account due to the two factor authentication. For us to further investigate this situation, we would like to encourage you to reach out to us via private message!
(We would also like to encourage you to not share your personal information in a public space for your security)
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Your unique and enjoyable experience in the Metaverse is our priority, we hope to get you back into your account soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
