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Lost Features After MJ69 Update – Is This Normal?

Hichamix30
Honored Guest

Hi everyone,

About a week ago, I had access to some really cool features on my Meta Quest 3 (I'm on the MJ69 update). But strangely, for the past few days, I can't access them anymore... 😕 Everything was working perfectly at first, and it was awesome, but now they've just disappeared without any explanation.

Is this normal? Has anyone else experienced the same issue?
And more importantly, will I be able to get these features back in the future? I really loved using them, and I miss them a lot!

Thanks in advance for your help and advice! 🙏

1 ACCEPTED SOLUTION

Accepted Solutions

Hi there @Hichamix30 

 

Thank you for letting us know about this.

 

To evaluate potential new product experiences, sometimes we periodically test features for randomly selected customers. Occasionally, some of the test features are removed. It appears that the feature you are referring to is no longer available for you. I realize that this may be disappointing news, and we will be sure to share your feedback with our product teams to consider rolling out this feature again.

 

We hope this has helped understand why this feature in no longer available.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi there @Hichamix30,

 

We understand that you have lost some exiting features for your Quest 3, we would love to help you get them back.

 

If you could just explain what kind of features those were as well as how long they worked.

 

We would love to look into this further for you, so that you can get back into VR with the best experience possible.

 

We hope you have a wonderful day.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Before, I had access to features like playing YouTube while I was in Rec Room or hopping on Discord while still in the game. Now, I can't do that anymore =D. Honestly, I'm a huge fan of this update, I've always wanted this! Oh, by the way, I was wondering if you'll be enabling TikTok or Twitch live streaming natively on the Quest 3? That would honestly be the ultimate feature!!!

Hi there @Hichamix30,

 

Well we did bring in seamless multitasking in the V69 update, where you are able to multitask more effectively by keeping the universal menu and up to three windows open during immersive experiences. 

This can be used to look up information, watch videos, or chat with friends while staying engaged with your immersive games and apps. Seamless Multitasking has to be enabled in Experimental Settings.

 

If you would like to know more about our most recent update you can click here.

 

You can learn more about meta Quest casting by clicking here to our article for casting.

 

We hope this has helped you out further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thank you for your reply! I’ve enabled the option in the Experimental Settings as suggested, but unfortunately, it’s still not working. I even reset my headset once, but to no avail. Is there anything else I can try to fix this issue?

Hi there @Hichamix30 

 

Thank you for letting us know about this.

 

To evaluate potential new product experiences, sometimes we periodically test features for randomly selected customers. Occasionally, some of the test features are removed. It appears that the feature you are referring to is no longer available for you. I realize that this may be disappointing news, and we will be sure to share your feedback with our product teams to consider rolling out this feature again.

 

We hope this has helped understand why this feature in no longer available.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!