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Fully connected to internet but can’t access games or accounts

ChristoffCrew
Honored Guest

I have connected to the internet. I can see recent news articles on the browser so I know it’s not a cached version. However I can’t access my games. I click on them, it tries to load then tells me it can’t connect. I try to update the account and it can’t find the accounts. Also can’t connect to the Store.  How do I fix this? I’m about ready to firm reboot 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @ChristoffCrew! We know accessing your content should be the easiest aspect of your device so we'd love to lend a hand. 

 

To gain a bit more insight, could you please answer the following:

  1. Have you made sure to check if your headset and mobile app are paired?
  2. Have you recently changed your account password? 
  3. What all have you tried already? (Just to not have you repeat any steps)

Along with this. If there are any error messages, could you provide a screenshot by chance?

 

We'll be looking forward to your update! 

MetaQuestSupport
Community Manager
Community Manager

Hello? Just checking in to see if you still in need of our assistance? We want to make sure we can get you back on track!