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How to login to 2fa enabled facebook account when mobile lost

pareshpanigrahi
Honored Guest

I have enabled 2fa on my facebook account. Now my mobile got formatted due to some issue and lost authenticator app. Now when I am trying to login it's asking 6 digit code. How can I login now. I am not able to see "I lost my mobile" option when trying to login with other recovery method. All other recovery options are finally asking 6 digit code.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello, @pareshpanigrahi. The issue does not appear to be directly related to the Quest headset. It appears that the authenticator app manages the two-factor authorization, which might be a problem if you lose your phone. What you may need to do is get in touch with the support team for the authenticator app. Do you know which authenticator app you were using and have you been able to get back the app? 

MetaQuestSupport
Community Manager
Community Manager

Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!