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entitlement check was ok and now fail on Rift app for a player

elegoffic
Honored Guest

Hello,

 

     I'm developer of Fractal Fly : https://www.oculus.com/experiences/rift/4404226352995891/

     This week, I got an email from someone who bought the DLCs and played for a long time.
     But now he wasn't able to launch anymore. Apparently, this is a entitlement check failure. You'll find the log below this message.  
     When he got those issues, I didn't released any update for months, so I suspect an Oculus software update. His software version is : 43.0.0.127.173
      I updated to the same version, but I didn't have the same issue.
      Is it a known issue ? Is there something that can be done (he already move back to version 42.0.0.136.285), but still has the issue.

Regards.
---
Erwan

here is the log : 



Mono path[0] = 'G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Managed'
Mono config path = 'G:/oculus/Software/tectrid-fractal-fly/MonoBleedingEdge/etc'
Initialize engine version: 2021.1.28f1 (2422028c3731)
[Subsystems] Discovering subsystems at path G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/UnitySubsystems
[Subsystems] No descriptors matched for examples in UnitySubsystems/UnityMockHMD/UnitySubsystemsManifest.json.
[Subsystems] 1 'inputs' descriptors matched in UnitySubsystems/UnityMockHMD/UnitySubsystemsManifest.json
[Subsystems] 1 'displays' descriptors matched in UnitySubsystems/UnityMockHMD/UnitySubsystemsManifest.json
[Subsystems] No descriptors matched for meshings in UnitySubsystems/UnityMockHMD/UnitySubsystemsManifest.json.
[Subsystems] No descriptors matched for examples in UnitySubsystems/UnityOpenXR/UnitySubsystemsManifest.json.
[Subsystems] 1 'inputs' descriptors matched in UnitySubsystems/UnityOpenXR/UnitySubsystemsManifest.json
[Subsystems] 1 'displays' descriptors matched in UnitySubsystems/UnityOpenXR/UnitySubsystemsManifest.json
[Subsystems] No descriptors matched for meshings in UnitySubsystems/UnityOpenXR/UnitySubsystemsManifest.json.
GfxDevice: creating device client; threaded=1; jobified=0
d3d12: loaded!
Direct3D:
Version: Direct3D 12 [level 12.1]
Renderer: NVIDIA GeForce GTX 1070 Ti (ID=0x1b82)
Vendor: NVIDIA
VRAM: 8080 MB
App VRAM Budget: 7312 MB
Driver: 31.0.15.1659
Begin MonoManager ReloadAssembly
- Completed reload, in 1.162 seconds
XRGeneral Settings awakening...
[XR] [12740] [15:36:21.919][Info ] Available Layers: (3)
Dedicated video D3D11 device creation failed (error: 0x887a0004). This device is used specifically for video decoding, we will use software video decoding instead.
[Subsystems] OpenXR XR Plugin successfully registered Provider for OpenXR Display
[Subsystems] OpenXR XR Plugin successfully registered Provider for OpenXR Input
[Subsystems] OpenXR XR Plugin successfully registered Provider for OpenXR Display
[Subsystems] Loading plugin UnityOpenXR for subsystem OpenXR Display...
[XR] [12740] [15:36:24.144][Info ] Available Layers: (3)
[Subsystems] Loading plugin UnityOpenXR for subsystem OpenXR Input...
<RI> Initializing input.
New input system (experimental) initialized
<RI> Initialized touch support.
[XR] [12740] [15:36:24.711][Error ] xrGetReferenceSpaceBoundsRect: XR_SPACE_BOUNDS_UNAVAILABLE
[XR] [12740] [15:36:24.711][Error ] xrGetReferenceSpaceBoundsRect: XR_SPACE_BOUNDS_UNAVAILABLE
[XR] [12740] [15:36:24.840][Info ] OpenXRSession::HandleSessionStateChangedEvent: state XR_SESSION_STATE_UNKNOWN->XR_SESSION_STATE_IDLE session=72151361763934209 time=309624978342600
GarbageCollector disposing of ComputeBuffer. Please use ComputeBuffer.Release() or .Dispose() to manually release the buffer.
UnloadTime: 0.537000 ms
Fallback handler could not load library G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Mono/LibOVRPlatform64_1
Fallback handler could not load library G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Mono/LibOVRPlatform64_1.dll
Fallback handler could not load library G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Mono/LibOVRPlatform64_1
Fallback handler could not load library G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Mono/libLibOVRPlatform64_1
Fallback handler could not load library G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Mono/libLibOVRPlatform64_1.dll
Fallback handler could not load library G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Mono/libLibOVRPlatform64_1
Fallback handler could not load library G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Mono/LibOVRPlatform64_1
Fallback handler could not load library G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Mono/LibOVRPlatform64_1.dll
Fallback handler could not load library G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Mono/LibOVRPlatform64_1
Fallback handler could not load library G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Mono/libLibOVRPlatform64_1
Fallback handler could not load library G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Mono/libLibOVRPlatform64_1.dll
Fallback handler could not load library G:/oculus/Software/tectrid-fractal-fly/FractalFly_Data/Mono/libLibOVRPlatform64_1
Oculus user entitlement check failed. Exiting now.
Reduced additional punctual light shadows resolution by 4 to make 6 shadow maps fit in the 2048x2048 shadow atlas. To avoid this, increase shadow atlas size, decrease big shadow resolutions, or reduce the number of shadow maps active in the same frame
Stopping XR...
[XR] [12740] [15:36:38.211][Error ] xrRequestExitSession: XR_ERROR_SESSION_NOT_RUNNING
[XR] [12740] [15:36:38.215][Info ]

==== Start Unity OpenXR Diagnostic Report ====


[XR] [12740] [15:36:38.215][Info ] ==== Report Reason: System Shutdown ====


[XR] [12740] [15:36:38.215][Info ] ==== OpenXR Init Info ====
[XR] [12740] [15:36:38.215][Info ]
[XR] [12740] [15:36:38.215][Info ] Stage 1 Missing Entry Points: (1)
[XR] [12740] [15:36:38.215][Info ] xrInitializeLoaderKHR
[XR] [12740] [15:36:38.215][Info ]
[XR] [12740] [15:36:38.215][Info ] Stage 2 Missing Entry Points: (9)
[XR] [12740] [15:36:38.215][Info ] xrGetD3D11GraphicsRequirementsKHR
[XR] [12740] [15:36:38.216][Info ] xrGetVulkanInstanceExtensionsKHR
[XR] [12740] [15:36:38.216][Info ] xrGetVulkanDeviceExtensionsKHR
[XR] [12740] [15:36:38.216][Info ] xrGetVulkanGraphicsDeviceKHR
[XR] [12740] [15:36:38.216][Info ] xrGetVulkanGraphicsRequirementsKHR
[XR] [12740] [15:36:38.216][Info ] xrCreateVulkanInstanceKHR
[XR] [12740] [15:36:38.216][Info ] xrCreateVulkanDeviceKHR
[XR] [12740] [15:36:38.216][Info ] xrGetVulkanGraphicsDevice2KHR
[XR] [12740] [15:36:38.216][Info ] xrGetVulkanGraphicsRequirements2KHR
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] ==== OpenXR Provider Info ====
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Spec Version: 1.0.20
[XR] [12740] [15:36:38.216][Info ] Provider Version: 1.4.2
[XR] [12740] [15:36:38.216][Info ] App: FractalFly #918979852
[XR] [12740] [15:36:38.216][Info ] Engine: 2021.1.28f1 #34718721
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] ==== OpenXR Runtime Info ====
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Features requested to be enabled: (3)
[XR] [12740] [15:36:38.216][Info ] HTC Vive Controller Profile: Version=0.0.1, Company="Unity"
[XR] [12740] [15:36:38.216][Info ] Oculus Touch Controller Profile: Version=0.0.1, Company="Unity"
[XR] [12740] [15:36:38.216][Info ] Valve Index Controller Profile: Version=0.0.1, Company="Unity"
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Requested feature extensions not supported by runtime: (0)
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Available Runtime Extensions: (26)
[XR] [12740] [15:36:38.216][Info ] XR_EXT_hand_tracking: Version=2
[XR] [12740] [15:36:38.216][Info ] XR_HTC_vive_srworks_pass_through: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_MSFT_scene_understanding: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_EXT_eye_gaze_interaction: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_HTC_facial_tracking: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_KHR_D3D11_enable: Version=8
[XR] [12740] [15:36:38.216][Info ] XR_KHR_D3D12_enable: Version=8
[XR] [12740] [15:36:38.216][Info ] XR_KHR_opengl_enable: Version=10
[XR] [12740] [15:36:38.216][Info ] XR_KHR_vulkan_enable: Version=8
[XR] [12740] [15:36:38.216][Info ] XR_KHR_vulkan_enable2: Version=2
[XR] [12740] [15:36:38.216][Info ] XR_KHR_composition_layer_depth: Version=5
[XR] [12740] [15:36:38.216][Info ] XR_KHR_win32_convert_performance_counter_time: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_KHR_convert_timespec_time: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_KHR_composition_layer_cube: Version=8
[XR] [12740] [15:36:38.216][Info ] XR_KHR_composition_layer_cylinder: Version=4
[XR] [12740] [15:36:38.216][Info ] XR_KHR_composition_layer_equirect: Version=3
[XR] [12740] [15:36:38.216][Info ] XR_KHR_visibility_mask: Version=2
[XR] [12740] [15:36:38.216][Info ] XR_KHR_composition_layer_color_scale_bias: Version=5
[XR] [12740] [15:36:38.216][Info ] XR_EXT_win32_appcontainer_compatible: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_OCULUS_recenter_event: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_OCULUS_audio_device_guid: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_FB_color_space: Version=2
[XR] [12740] [15:36:38.216][Info ] XR_FB_display_refresh_rate: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_OCULUS_ovrsession_handle: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_OCULUS_perf_stats: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_EXT_debug_utils: Version=4
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Available Layers: (3)
[XR] [12740] [15:36:38.216][Info ] XR_APILAYER_VIVE_hand_tracking: SpecVersion=1.0.0, LayerVersion=2, Description="ViveVR OpenXR Hand Tracking"
[XR] [12740] [15:36:38.216][Info ] XR_APILAYER_VIVE_srworks: SpecVersion=1.0.0, LayerVersion=2, Description="ViveVR OpenXR SRWorks"
[XR] [12740] [15:36:38.216][Info ] XR_APILAYER_VIVE_facial_tracking: SpecVersion=1.0.0, LayerVersion=2, Description="VIVE OpenXR Facial tracking"
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Available Runtime Layer Extensions: LayerName="XR_APILAYER_VIVE_hand_tracking": (1)
[XR] [12740] [15:36:38.216][Info ] XR_EXT_hand_tracking: Version=2
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Available Runtime Layer Extensions: LayerName="XR_APILAYER_VIVE_srworks": (2)
[XR] [12740] [15:36:38.216][Info ] XR_HTC_vive_srworks_pass_through: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_MSFT_scene_understanding: Version=1
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Available Runtime Layer Extensions: LayerName="XR_APILAYER_VIVE_facial_tracking": (2)
[XR] [12740] [15:36:38.216][Info ] XR_EXT_eye_gaze_interaction: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_HTC_facial_tracking: Version=1
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Runtime Name: Oculus
[XR] [12740] [15:36:38.216][Info ] Runtime Version: 1.75.0
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Form factor: XR_FORM_FACTOR_HEAD_MOUNTED_DISPLAY
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Runtime extensions enabled: (5)
[XR] [12740] [15:36:38.216][Info ] XR_KHR_D3D12_enable: Version=8
[XR] [12740] [15:36:38.216][Info ] XR_KHR_composition_layer_depth: Version=5
[XR] [12740] [15:36:38.216][Info ] XR_KHR_visibility_mask: Version=2
[XR] [12740] [15:36:38.216][Info ] XR_KHR_win32_convert_performance_counter_time: Version=1
[XR] [12740] [15:36:38.216][Info ] XR_OCULUS_audio_device_guid: Version=1
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Available Reference Spaces: (3)
[XR] [12740] [15:36:38.216][Info ] XR_REFERENCE_SPACE_TYPE_VIEW
[XR] [12740] [15:36:38.216][Info ] XR_REFERENCE_SPACE_TYPE_LOCAL
[XR] [12740] [15:36:38.216][Info ] XR_REFERENCE_SPACE_TYPE_STAGE
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] Instance Id : 0x1
[XR] [12740] [15:36:38.216][Info ] System Id : 0x14
[XR] [12740] [15:36:38.216][Info ] Session Id : 0x1
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] ==== Last 20 non-XR_SUCCESS returns ====
[XR] [12740] [15:36:38.216][Info ] [SUCCESS] xrGetReferenceSpaceBoundsRect: XR_SPACE_BOUNDS_UNAVAILABLE (2x)
[XR] [12740] [15:36:38.216][Info ] [FAILURE] xrRequestExitSession: XR_ERROR_SESSION_NOT_RUNNING (1x)
[XR] [12740] [15:36:38.216][Info ]
[XR] [12740] [15:36:38.216][Info ] ==== Last 20 Events ====
[XR] [12740] [15:36:38.217][Info ] XrEventDataSessionStateChanged: XR_SESSION_STATE_UNKNOWN->XR_SESSION_STATE_IDLE
[XR] [12740] [15:36:38.217][Info ]

==== End Unity OpenXR Diagnostic Report ====


XR stopped completely.
Setting up 12 worker threads for Enlighten.
Thread -> id: 38f8 -> priority: 1
Thread -> id: 4700 -> priority: 1
Thread -> id: fe0 -> priority: 1
Thread -> id: 4d30 -> priority: 1
Thread -> id: 54f4 -> priority: 1
Thread -> id: 4f4c -> priority: 1
Thread -> id: 34a0 -> priority: 1
Thread -> id: 4c5c -> priority: 1
Thread -> id: 1164 -> priority: 1
Thread -> id: 35dc -> priority: 1
Thread -> id: 1b1c -> priority: 1
Thread -> id: 5700 -> priority: 1
GarbageCollector disposing of ComputeBuffer. Please use ComputeBuffer.Release() or .Dispose() to manually release the buffer.

 

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