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my quest 2 do not appear in file explorer

Honored Guest
Hello, I wanted to find a solution for this problem, my quest 2 do not appear on my PC, and yes they are connected, more precisely on the file computer, but they do appear connected in the oculus app and so on, all the solutions that I saw It is with the developer mode, where a USB Dialog Box option appears, however, this option does not appear for me and I HAVE the automatic developer mode, I spend a lot of time researching and I cannot find a solution to the problem