Single Pass Rendering not working with Quest 2 v56

[EJMB100]

Hi,

After upgrading to v56, my app no longer worked. We found the issue was due to single pass rendering. We switched back to multi-pass and the app works again. However, we give up performance. Any suggestions on how I can get single pass working with v56?

Thanks!

[MetaQuestSupport]

Howdy, @EJMB100! It looks like one of your app features isn't working after updating Meta Quest 2. Not being able to choose your VR experience can put a damper on your VR fun, so we'd love to investigate this for you. We recommend reaching out to developer support, as they'll be better equipped to answer your questions. You can submit a ticket for support and one of their best agents will be in touch. Thank you for your time!

[EJMB100]

Seems like I’m caught in a loop and unable to access developer support. The link provided does not take me to a place where I can submit a case or chat with someone to assist. Pls advise how to reach the appropriate team.

[MetaQuestSupport]

Hey there @EJMB100! We know going in circles when trying to fix issues can certainly be frustrating, and we absolutely don't want you to continue dealing with that at all. While that developer support link is correct, we definitely understand how the process may get confusing from there and want to help clear that up for you. To make sure this goes smoothly, we will include all of the necessary steps to contact developer support here:

1. Go to the Developer Support Center and click on the "Sign In" link in the upper right corner.
2. Sign In to your Developer Account.
3. Then use the Contact Us form to create a Support request.
4. Once created you can monitor your support request using this link.

We're happy to help, so let us know if you run into any further issues!

[EJMB100]

Hi,

I did that days ago and the person indicated they do not handle my type of request. 

These are the options available and I must select one. None appear to be aligned with my request. What options should I submit under?

- Administrative Changes (Deletions, transfers, etc..)

- Data Use Checkup and Privacy Policy

- Compliance Appeal for active enforcement

- Store submission

- Patent-managed Meta accounts

- Data protection assessment support

[ThyRuinedKing]

I suggest using the Store Submission to start and clarify your issue with their team once you've made contact. Since this is an issue related to an app, this would be the best choice to select initially.

[Boodums]

If you figure out how to access Developer support, please post the link in this thread. For the life of me I haven't been able to find it. I don't think it exists. 

[Boodums]

There is no place to submit a developer support ticking at the link you provided.

[EJMB100]

I'm caught in a vicious loop. I opened a case via the store weeks ago but they responded indicated they do not handle these types of request.  They suggested to open a case at the link they had provided but there is no subject that aligns. I opened one with one of the selection which also indicated they don't handle these types of requests. I then provided them the options available so they can advise the appropriate channel. No go. It has been a frustrating experience.