a month ago
I'm here to ask for help. Please don't ignore my story.
Hi, I'm Sangeon Park, 24, and I live in South Korea. I was following a friend and my account was suspended due to a sudden action on my account. I asked for reconsideration, and I also presented my ID. However, my request for reconsideration was not accepted and my precious Instagram account was permanently deactivated.
My Instagram account is full of precious memories with friends, family, and my dogs. The reason I want to reclaim my account so much is that memories with my dead friend have also been erased.
My Instagram is just a space to share my daily life with my friends. It never violated the guidelines, and I think this is a hacking or AI error. And I didn't see any commercial gains from Instagram. I feel so unfair.
Dear Instagram people, please return my Instagram.
Thank you for reading my letter.
instagram ID : 0nniy
email : tkddjs0622@gmail.com
Solved! Go to Solution.
a month ago
Hi @Anonymous,
Thank you for sharing this with us. We understand that your Instagram account has been suspended and it is really important to keep in touch with your family and friends. However, at Meta Store Support, we only provide support for Meta Quest products and services only. We are not able to assist you directly with your suspended Instagram account. What we could suggest now is that you support the Instagram team through Instagram Help Centre. You can also check the information more about Instagram Disabled Accounts Page that might be useful to help resolve your issue.
We hope that this helps answer your question and we hope you could gain the access to your Instagram account soon.
We hope you have a great day!
a month ago
Hi @Anonymous,
Thank you for sharing this with us. We understand that your Instagram account has been suspended and it is really important to keep in touch with your family and friends. However, at Meta Store Support, we only provide support for Meta Quest products and services only. We are not able to assist you directly with your suspended Instagram account. What we could suggest now is that you support the Instagram team through Instagram Help Centre. You can also check the information more about Instagram Disabled Accounts Page that might be useful to help resolve your issue.
We hope that this helps answer your question and we hope you could gain the access to your Instagram account soon.
We hope you have a great day!
a month ago
My contact doesn't reach them. I still need help.
a month ago
Hi again @Anonymous,
We understand how frustrating it can be to lose access to your own Instagram account, so we want you to get the support you need! As we said previously, the team here at Meta Quest Support do not have the facilities nor ability to access Instagram accounts. However, the article to the Instagram Help Center linked above mentions how you can go about appealing this decision after attempting to log in and then following the onscreen instructions to submit an appeal. This process may be worth trying again in case you can appeal this decision a second time!
We hope this provides you with further clarification. All the best!
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