Gorilla tag was working this morning, and i went to play it later and now its saying 0 players online, I’ve uninstalled and installed the app but its still the same any ideas?
Hey there! We're just following up to see if anyone still needs assistance here. If you'd like, you can reach out to Gorilla Tag Support or contact our team privately.
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03-29-202403:17 PM - last edited on 03-29-202403:20 PM by FunkyTanuki
Same thing happened to me today! I have been on Chat with the Customer Support dept. for an hour. They recommend uninstall/reinstall the game. Reset modem. If that doesn't work, do a factory reset. None of this helped me. I'm going to contact the Gorilla Tag customer support.
Hey all! Thanks for sharing what's been going on with Gorilla Tag and seeing 0 Players Online. We certainly understand how friends really elevate the gaming experience, and we'd be happy to help anyway we can! To make sure we're starting from the same page, can you let us know any of the following:
Was Gorilla Tag downloaded from the Meta platform and installed on the headset?
Does this occur in Standalone as well as PCVR mode?
Are you able to launch other applications successfully?
Is the home environment exhibiting any issues?
With this information, we'll gather the best next steps! Feel free to let us know if you have any questions or concerns.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We're just following up to see if anyone still needs assistance here. If you'd like, you can reach out to Gorilla Tag Support or contact our team privately.
You can reach out to us directly by selecting our name to get to our profile page or by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
After installing and uninstalling we just left gorilla tag for a day, we tried the following day and everything was back to normal, i can only think it was a problem with gorilla tag technical end.
I downloaded it through Meta store. It is working through the headset alone but not through the pc app. I can log in through airlink and access the game but when it launches, it says 0 players online. I've un-installed and reinstalled several times over the past few days without any luck. Not sure why it works through the standalone headset but not the pc store.
Hello, I am having this issue with being online and am able to use the quest 2's chat features and shows I'm online. But once I go to any app that can be played online it acts as if I'm offline. Gorilla tag will say 0 players online, beat saber acts as if I do not have any of the songs I bought, and VR chat well that just says it can not connect to servers. I have restarted the quest, I have factory reset the device 3 different times now and still does not work. It has happened in the past and the problem goes away randomly but then it keeps coming back. It is leading me to believe it is something to do with the headset itself. please help before I kick this thing into the creek.
Here are a few tips for troubleshooting Network Issues, with the Quest.
1. Check that Wi-Fi signal received is strong, and not being interrupted. Try moving closer to the router or switch to a network with a stronger signal.
2. If using a Dual-Band Router disable it as this can impact the Wi-Fi signal.
3. Reboot the headset.
4. Remove any unsupported third-party accessories that may affect communication (headset covers, etc).
5. Disable any Dynamic Frequency Selection (DFS) channel if using Meta Quest Touch Pro controllers on Quest 2. Here.
We want you all to have a great experience within VR, so if we can offer any further help to achieve this- please let us know.
Thanks!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there @Acetastic1337, we're just checking in to see if you are still having network issues.
We want all of our users to have the best experience possible, therefore, we are keen to try and get you back to playing your favorite games as soon as possible.
If, after trying the troubleshooting steps, you are still experiencing network issues, please let us know. We will then investigate this further for you.
Hope to see you back in VR soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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