09-15-2024 07:38 AM
This morning I received an email about my kid's Quest 3 being used by someone 10-12 (he's 10). This is the very short version of events as this process so far has taken almost 2 hours.
It said I needed to create an account for him, so I did. Then it said I needed to log into a parent account. I entered the original account details since I have created his separate child's account. When I tried, it said it couldn't find an account with that email (funny since he was just using it earlier). I decided to just create a new acct using that email since I was told one doesn't exist. Guess what? "an account is already using this email" 🤦. Back and forth with this for about 30 minutes before I decide to just create a new acct with my FB acct I rarely use. That worked, amazingly. Then it says "now let's set up your child's acct". Wth, we already did that! That's how I got to this point 😫. I decided to just go back to step one and walked through all of it again and finally got it to go through. Then I had to put in my credit card information to continue (something I was very weary of but did against my better judgements). Next, it wants a code sent to the Quest headset. Take a wild guess...there is no code. There is no option on the screen asking for that code for "I did not receive a code". There is no option for assistant chat to help. There is no option to contact any type of customer support. There is nothing, just a screen looking back asking for a code I do not have.
Has anyone had to deal with this absolute ridiculous, time consuming, error-riddled, headache of a process that could help me out?
I'm very close to throwing the Quest in the trash and buying a Pico 4 Ultra 😑
09-15-2024 07:40 AM
Hi there, thank you for your post.
We understand that there has been some trouble with your and your sons accounts, would you be able to send us a private message and we will be able to look into this further for you? Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
09-16-2024 07:47 AM
Hi there, just checking if you would require any further support?
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