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107 dollars charge from FitXR

fallout.boy.581979
Honored Guest

Who do I talk to about a 107 dollar charge from FitXR that my kid approved with out my knowledge. It seems to default to a yearly subscription. This is kind of insane. Someone please point me in the right direction. 
thanks 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @fallout.boy.581979! Having a charge happen without your knowledge is never a good feeling, specially when it is such a large amount. To avoid issues like this happening, the best thing to do is to set up a PIN for all purchases on the store. You can find more information about how to set this up here

 

That said to look into the purchase itself, we do need to have you reach out over a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon, so that we can look into things for you!

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