02-27-202404:10 AM - last edited on 02-27-202408:25 AM by TheAntiSocializer
My son, age 11, got a quest 2 for Christmas. He had to make a Facebook account to use it. Guess what, he has to be 13 to make one. So he lied about his age. Meta quest canceled his account and for the last month he could not play his Christmas gift. After many, many emails to both Facebook and meta, NOTHING!!! I had to finally give up, to take the loss of the games I bought him and let him play on my account. I am a single dad of 2 and was not expecting to spend more money just after Christmas, but what else could I do. Meta blames Facebook and Facebook blames meta. YOU SUPPOSE TO BE THE SAME COMPANY. I wish I never heard of meta quest 2. I doubt if this will be posted
Just to clear things up, although this has been covered in other threads, so as always, please search the forum for threads on the subject you want to talk about before creating a new thread.
So, firstly, to avoid confusion, Facebook isn't a company, it's a social network service owned by Meta which is the company. Facebook accounts are not needed to use a Quest, this requirement was removed in August 2022 after popular demand, and for that reason we (headset users) are very keen to keep the two things completely separate.
Quest headset child accounts (for users under the age of 13) are set up by the headset's Meta account holder, who is the child's parent or guardian. The parent or guardian must have a Meta account (not Facebook) and that account is then the headset's 'admin' account.
After setting up their 'admin' account, the parent or guardian then sets up the child account (or accounts) and is responsible for those accounts. The admin doesn't require a Facebook account either, just a Meta account.
If someone has set up a Meta account for a child and Meta asks for age verification and it transpires that the account holder is under the age of 13, that account will have to be changed so that the account holder is a parent of guardian, and the child's Meta account has to be converted to a headset child account managed by the parent's Meta account which is the headset's admin account. If the child's Meta account is deleted by Meta, then that really amounts to the same thing. In either case, the admin has to set up the headset child account.
To summarise, the child doesn't have a Meta account, they have a headset child account managed by the Parent's Meta account which is the headset admin account. Neither the child nor the parent need a Facebook account.
I understand that you are angry.... who would not? Losing the games you've bought is a big problem and I hope @MetaQuestSupport is able to help you with that.
What I not understand, why your son even made a Facebook account. It's not necssarry to have a Facebook account, if you create a Meta account.
Just to clear things up, although this has been covered in other threads, so as always, please search the forum for threads on the subject you want to talk about before creating a new thread.
So, firstly, to avoid confusion, Facebook isn't a company, it's a social network service owned by Meta which is the company. Facebook accounts are not needed to use a Quest, this requirement was removed in August 2022 after popular demand, and for that reason we (headset users) are very keen to keep the two things completely separate.
Quest headset child accounts (for users under the age of 13) are set up by the headset's Meta account holder, who is the child's parent or guardian. The parent or guardian must have a Meta account (not Facebook) and that account is then the headset's 'admin' account.
After setting up their 'admin' account, the parent or guardian then sets up the child account (or accounts) and is responsible for those accounts. The admin doesn't require a Facebook account either, just a Meta account.
If someone has set up a Meta account for a child and Meta asks for age verification and it transpires that the account holder is under the age of 13, that account will have to be changed so that the account holder is a parent of guardian, and the child's Meta account has to be converted to a headset child account managed by the parent's Meta account which is the headset's admin account. If the child's Meta account is deleted by Meta, then that really amounts to the same thing. In either case, the admin has to set up the headset child account.
To summarise, the child doesn't have a Meta account, they have a headset child account managed by the Parent's Meta account which is the headset admin account. Neither the child nor the parent need a Facebook account.
Wow, you must work for Meta. It was Facebook that locked out his account. Meta said it was Facebook's fault, and Facebook said it was the meta's fault. Why can't it be like the Xbox? Just plug and play. Not all of us have time to play around with this. Oh, and by the way, if you set up a kids account, you have to download the game twice, which takes up double the space. If you missed it, I am a single dad. Between looking after the house, kids and working, where the heck do I get time to work on this crap for hours. You might have lots of time but think of others
I don't have an xbox but I assume that needs a Microsoft account same as the Quest needs a Meta account. I think the thing that is confusing you is the Facebook thing and that's separate and not needed for Quest. Also, I think Microsoft have the same arrangement of child accounts for people under 13 and those being managed by a parent or guardian account.
As far as having to download the game twice, the child account uses the same games that the admin has purchased and downloaded onto the headset. The admin is the only person who can share games though, so if the child had downloaded a game, you'll have to contact Meta and ask if it can be transferred to the admin account, then it can be shared and only needs to be on the headset once for the admin and family members who the admin decides to share with.
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