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2 factor authentication text message issue(cannot get text message)

ywchen.2024
Honored Guest
Hi, I recently got a new phone and wanted to log into Meta Horizon on it, but I've been stuck because I set 2 factor authentication and cannot receive the SMS verification code.
 

I have tried login by FB/Instagram account and used a computer to add more two-factor authentication option, but to add the option, I still need to receive the SMS. I've been trying for a week and still haven't received the code. Is there any other way that I can login my account.....?

BTW, I have to create a new account to post this article since I have to receive the SMS verification code to login the forum, too.

1 ACCEPTED SOLUTION

Accepted Solutions

ywchen.2024
Honored Guest

After sending private message to MetaQuestSupport, problem sovled!

View solution in original post

5 REPLIES 5

ywchen.2024
Honored Guest

After sending private message to MetaQuestSupport, problem sovled!

Hey @ywchen.2024 

I am glad to hear your problem was solved,

Hopefully you can jump straight back into the Metaverse soon!

Moderator 2 Electric Boogaloo

May I ask how you can tell me that how to send private message to MetaQuestSupport? Thx!

MetaNinjaTurtle
Meta Quest Support
Meta Quest Support

Hey there @YJSchaf 

You can send the Meta Quest Community Support team a PM here -> Send a PM to Community Support

Hope this helps! 🐢

"How much you wanna make a bet I can throw a football over them mountains?"

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Hellooooooo 
I am about to burst in tears because I cannot receive the sms for 2 factor authentication, and I also cannot log in to FB, and the worst part is that I used my personal FB to create a META Business account for the company I work for, and now I cannot access, because i cannot access my FB. 
I will get fired for sure. I send a PM to MetaQuestSupport but they said they cannot help me, so now  I am just hopeless 😭

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