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2-step verification impossible. Can´t access my Quest 2 anymore

PeerTheer
Honored Guest
 

Hi there!

I have a big problem! Suddenly I can no longer use my Quest 2 because I need to enter a code. I guess I chose 2-factor authentication years ago. But the mobile phone number is no longer correct and I can't remember the alternative 8-digit code that I should have chosen. So I can't do ANYTHING anymore, because I don't have access to my account. So I still have my password. The only problem is the 2nd factor. What can I do?

 

Thanks in advanced!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @PeerTheer! We understand wanting to maintain access to the account. With the number no longer accessible we can investigate but would need to discuss this further through a PM. Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing back and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

We appreciate the follow up. We have received your PM and will be assisting through there regarding the account. We appreciate your time and have a wonderful weekend!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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