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2-step verification impossible

ash123455
Honored Guest

@MetaQuestSupport

So my problem is i have 2-step codes sent to my old phone that i no longer have and i have no way to log in i had to make a alt account just to send this in hopes to get help my main acc is ash54510

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi there, @ash123455 

 

We understand you are facing some issues regarding you 2-Factor Authentication as you no longer have access to the number it is set up on.

 

Can you send us a private message so we can assist in resolving this issue for you?

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I am the same, I need to deactivate the 2-step authenticator, my account is blocked 

daniela.123272
Explorer

did they help you? 

Hey there,

 

Thanks for airing your concern regarding verification. We are eager to solve this issue for you.

 

In order to get to the bottom of the issue, we ask that you send us a private message to get more information on your problem.

 

To do this, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Speak to you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there,

 

If you are still having issues regarding verification, please don't hesitate to get in touch.

 

We will be happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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