09-28-2024 09:43 AM - last edited on 09-28-2024 09:45 AM by KaminasWife
@MetaQuestSupport
So my problem is i have 2-step codes sent to my old phone that i no longer have and i have no way to log in i had to make a alt account just to send this in hopes to get help my main acc is ash54510
09-28-2024 09:47 AM
Hi there, @ash123455
We understand you are facing some issues regarding you 2-Factor Authentication as you no longer have access to the number it is set up on.
Can you send us a private message so we can assist in resolving this issue for you?
To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
10-02-2024 10:06 AM - last edited on 10-02-2024 10:09 AM by KaminasWife
I am the same, I need to deactivate the 2-step authenticator, my account is blocked
10-02-2024 10:07 AM - last edited on 10-02-2024 10:09 AM by KaminasWife
did they help you?
10-02-2024 11:16 PM
Hey there,
Thanks for airing your concern regarding verification. We are eager to solve this issue for you.
In order to get to the bottom of the issue, we ask that you send us a private message to get more information on your problem.
To do this, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Speak to you soon!
10-03-2024 11:37 PM
Hey there,
If you are still having issues regarding verification, please don't hesitate to get in touch.
We will be happy to help!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset