cancel
Showing results for 
Search instead for 
Did you mean: 

2 strange things on new quest 3 128gb

PinguinEric
Explorer

We already own a quest 3 512gb. But today we got the 128gb version delivered for my wife. We created her own Metaaccount so she would get the €30 shopcredit. I did receive my credit on my headset. She got the announcement for the €30, but there is no shopcreditbutton in her wallet.

Another strange thing in her Metaaccount is that her device is showing, but there is a comment that the warranty is already expired! 

I don't think a factoryreset wil help. Any suggestions what to do?

1 ACCEPTED SOLUTION

Accepted Solutions

Yesterday evening I received another answer from the Supportcrew (so fast!) and they resolved the issue! Woohoo!!

My wife got her credits and even I got the rest of the new referralcredits. So we are totally happy. Problem solved. Thumbs up for the supportcrew for there fast work!

View solution in original post

7 REPLIES 7

Choleni
MVP
MVP

That's a bit strange. 🤔
Actually, it should have been the other way around.

Your wife should receive the credit immediately while you would get the announcement.
The one who got the announcement will receive the store credit 30 days after the Quest was activated.


About the warranty.....it take some time until the correct date for your warranty time appears for the new device.
Recently there was a user with the same issue.

To be save you can send a PM @MetaQuestSupport 

Click on their name to visit their profile page and then click "send a message" button.

MetaQuestSupport
Community Manager
Community Manager

Hey @PinguinEric! We understand how concerning it is that your wife didn't receive her store credit after the referral. No worries; we're here to help! We want to let you know that it does take up to 7 days for the credit to be applied to the accounts. However, we'd love to take a deeper look at this. Due to the potential of dealing with private or sensitive information, we'd be more than happy to continue helping out if you'd reach out to us in a PM!

Please select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

You were right about the warranty, that shows correctly now 🙂

The credit issue is under investigation by Meta 🙂

Thanks!

Hi there, I already adressed the credit issue to the supportcrew. Sadly with every reply, I get another employee which asks the same questions (already answered in an earlier mail). But eventually we will get there (I hope :))

Hey again @PinguinEric! Thank you so much for sharing this information with us. To ensure clear communication, kindly respond directly to our emails. If you encounter any problems or have any concerns about your ticket, please feel free to send us a PM. Wishing you a fantastic day ahead!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yesterday evening I received another answer from the Supportcrew (so fast!) and they resolved the issue! Woohoo!!

My wife got her credits and even I got the rest of the new referralcredits. So we are totally happy. Problem solved. Thumbs up for the supportcrew for there fast work!

Hey there, @PinguinEric. We appreciate you choosing us for your VR journey, and letting us know about your support experience regarding your credits. We're so glad you were able to get the fast assistance you needed, and even more happy to hear everything worked out! Please don't hesitate to get in touch if you need help in the future. We hope you have an amazing day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?