12-03-2024 10:38 PM
I am writing to report that my Instagram account has been hacked. The hacker has changed my password and enabled two-factor authentication (2FA) on the account, making it impossible for me to log in. Unfortunately, the only piece of information I still have access to is the email address associated with the account. I can provide further details to verify my identity, and I am hoping you can assist me in regaining access to my account as quickly as possible. Here are the details of my account: Instagram username: [ngwoonchi] Email address associated with the account: [webnfeic513@gmail.com] Please let me know if you require any additional information to help resolve this issue. I would greatly appreciate your assistance in recovering my account. Thank you for your time and support.
12-03-2024 11:05 PM
Hi @winky.266386, thank you for bringing this to our attention.
We're deeply upset to hear that your Instagram account has been hacked.
We really wish there was something that we could do, however, here at Meta Quest Support, we deal with the virtual reality products and services. Unfortunately, we don't have the capabilities to access or assist with Instagram accounts.
In this case, the team best equipped to help is the Instagram Help Center.
We wish you the best in regaining access to your account.
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