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2nd account profile glitch Meta Quest 3

MorsanBC
Explorer

Sometimes when logging into our 2nd account, the headset glitches and jumps back to the 1st (owner) accounts home and then there is nothing else to do than restarting the headset.

It's been like this for a couple of weeks now..

 

5 REPLIES 5

oculusness
Consultant

@MorsanBC  You've probably already tried resetting the headset to see if a recent update has made it go a little squirrely.

Neat avatar pic BTW. I must have a look at MyHeritage AI

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
GOOGLE PREMIUM ACCOUNT

Choleni
MVP
MVP

Hi @MorsanBC 🙂

V74 is buggy for secondary accounts

Quest 2 v74 Secondary Account Issues - Meta Community Forums - 1305755  

Some issues could solved by a factory reset, others persist.

You should send a bug report

Report a bug on Meta Quest | Quest help 

 

Do you mean Factory reset? No I have not. Do we loose all achivements in games if we do?

Haha... yeah.. got some fun pics from MyHeritageAI. ☺️

@MorsanBC  yes, in some cases a factory reset can fix some issues with a new update. If you have cloud backup  enabled on the headset in the general settings, then games that support the feature will save your gameplay. The Sidequest app can also save game progress. 

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
GOOGLE PREMIUM ACCOUNT

kevw8
Honored Guest

I have this exact issue!! Just goes to main profile home and all I see is the little white line used to move the screens around. When will they fix this??

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