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3 days still can't add payment option.

Batmanshadowvr
Explorer

So 3 days still can't add payment option and I already tried it on the app and on headset and on meta. Com and with different web browser. I already tried a different card and I already talked to bank. I already tried to reset the app. I see a lot of people complaining about this even like 2 years ago unbelievable that this is a issue and that it hasn't been fixed even after a few years. I already talked to support live chat a few days ago was hard to even find option and after like a hour of not really doing anything they said u should get a email. After like 24 hours I got a email saying it's working that it's fine even that the case number has been closed even though it's not working still. I emailed them back saying no it's not fixed over 24 hours ago and have yet to get a email back. Fix your crap meta. 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hello @Batmanshadowvr,

 

Thank you for bringing this issue up to our attention.

 

We would like to take a closer look into this issue for you.

 

To do so, we will require some information we wouldn't want you to post in a public space, so please send us a private message.

 

Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Today will make 9 days and still waiting 

Hi Batmanshadowvr,

We understand that this is a frustrating error and that you would like an update on your open case with us.

So that we can look into this for you, please send us a DM!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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