40 days, 35 representatives later, Meta support still can't bypass 2FA

[ALTaccount20241028]

So here we are: over 40 days since I've been locked out of my Meta account. And I just wanted to share how incredibly useless their support has been, in case anyone's considering diving deeper into the Meta ecosystem.

The Stats So Far:

• 32 different email "representatives"—none of whom have actually done anything to solve the issue.
• 3 Twitter reps who openly admit they are the lowest rung on the ladder and can't do anything to help.
• Still no resolution, not even a hint that one is coming.

The Pattern Is Predictable:

• Email bot #X sends a response: “We’re sorry, we understand, lots of people have this problem, blah blah blah.”
• Every 6-7 reps or so, one asks me to move my computer closer to my router. Because sure, getting closer to my WiFi will absolutely help with resetting a two-factor authentication setting... right?

The kicker? They don’t read emails. I mean it. They don’t. Look at the timeline. The level of care is abysmal—some of them can’t even get my name right anymore. Cristal addressed her response to Laurence—this was 30 days into the issue, mind you. At this point, they're literally playing a game of hot potato with my case.

The Test: By the time we got to Bon (#33? I’ve lost track), I decided to conduct a little experiment. I copy-pasted Charlie’s (#32) email and sent it back verbatim as my reply. Guess what? No reaction, no acknowledgment—just another autogenerated “sorry blah blah blah.”

Honestly, if you’re thinking about buying anything Meta-related, know that their post-purchase support is beyond useless. They couldn’t care less once your money is in their hands, and it shows.

I suppose I should thank this buffet of incompetence for saving me $400 because yeah that quest 3 is safely staying on the store shelf there. 

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[JoaksterREDUX]

I feel your pain.  It’s been a week for me and I’ve been contacting them every day about it.  Yesterday I asked if they were going to credit my paid Quest+ subscription for the time their technical issue has deprived me of using it.  Nope.  I looked into filing a complaint with the BBb today and discovered that they have a F rating with numerous complaints.  No surprise.  BBB also disclosed that they settled a lawsuit earlier this year for billions of dollars.  Hmmm…there’s strength in numbers.  I suspect there are a LOT of us little guys that individually aren’t getting the attention of Meta on this issue.  I was planning on buying the Quest 3 512gb but am having serious second thoughts after this experience and the realization that I could lose all my purchases if there is ever an issue with getting into my  account and support from Meta is questionable.  Too bad, those pancake lenses would have been nice 😂

[ALTaccount20241028]

Man that sucks. But, at that point, I'm pretty sure there's no one actually reading and they are just using Llama-2 (or 1 seeing the "quality" of the answers) to crap out responses. So yeah, that quest 3's not coming home for sure. 
The best part is that back in October (lol) they gave me a 30$ credit! for that account... that I can't access... and that probably expired now. 

[MetaQuestSupport]

Hi there ALTaccount20241028,

We understand that you've been having issues with the support team thus far and we know how frustrating it can be so I've personally loaded up the ticket you have with us to see what I can do for you.  

I've contacted the Accounts Support team that are handling your ticket and given them a message to get back in touch with you via email so please keep an eye on your inbox folder and spam folder just in case as they will be in touch as soon as they possibly can.

[CantUseQuestOrApp1234]

I’m quite literally in the same boat right now I finally got some days off and try to use my quest and now this… Support has been less than useless I’m not even sure what to do. 

[ALTaccount20241028]

Thanks! I see that they replied...

And another one to add to the collection, looks like this one misspelled his name though
"Hi Anthony,

Thank you for getting back to Meta Store Support.

My name is Starrk, your friendly support today. I can understand the uncertainty and the sense of urgency feelings you get in regards to this ongoing login issue. We deeply apologies for any inconvenience caused by this.

Our relevant team is working tirelessly trying to solve this issue as we speak. We will require more time to look into this issue, and possible options available to you.

Thank you for your extended patience and understanding, we will do our best to get back to you with more information, or an update, as soon as possible.

Take care & stay safe always.


Sincerely,
Starrk"

[ALTaccount20241028]

Honestly, I wish I could tell you any different but I'm 40 days in, 34 reps and 0 progress. 

You get to pick between the "email team": 

- won't read your emails, seriously, I've even tried sending them copies of their own emails, they don't care.

- give you the same canned answer "We thank you for your patience": dude it's been 40 days, patience is looong gone.

or the Twitter team:
- Pro: some will actually read your replies

- Cons: they can't do anything about it anyway beyond redirecting you to the email team aforementioned.

[Lucid360]

I'm 100% sure I'm also just speaking to MetaAI/Llama at this point.

None of my direct technical questions are being answered and I´ve litterally gotten the same blanket responses tailored to put me at ease by thanking me for my patience, understanding my frustration and so on...  Three mails in a row I just wrote that "i look forward to another blanket response".... and much to my surpise (/s) roughly three hours later everytime I again get the "same" autogenerated response.

Honestly this frustrates the hell out of me. I would much rather have an "expect 48 hours to get an answer"-response and then actually getting a human that reponds logically and coherently to my actual queries. 

[ALTaccount20241028]

Yup and it's an old **bleep**ty version of LLama too, not the 3 or even 2. Look at this, this is email what, #54 ? I sent them back their own email, and the response did not even notice anything was different. 

To solve my 2FA problem they suggest bringing my computer closer to my router. 

This people is a 1.43 trillion $ company "support experience"

[Lucid360]

I wrote that I had no more pactience and I did not want a reply unless it actually answered my questions...
Next reply....
"Thank you for your patience".... *same blanket response* 

I wonder if one could "hack" it? You know some smart prompt engineering to at least produce something funny.