its been now 40 days and you still have not returned my unit very time i come on here its the same thing we will be in touch within 3.to 5 working days 40 days I have been waiting i have asked you for a refund over and over and you just fob me off ..i have paid 500 pounds for an empty box what a disgrace .only company who has no phone numbers or a manger that can sort things.just the same chat service that are no help what a great format ..we have no phones no mangers so you can't speak to anyone smart thinking ..you are by far he worst company i have ever had to deal with
I sent my device the 21st of september, they got it on 24th september, 35 days now and still waiting for it back, many promises of getting back to me wich are never true and so far no solution, no device or money back. Unbelivable for a serius company
I sent my device the 21st of september, they got it on 24th september, 35 days now and still waiting for it back, many promises of getting back to me wich are never true and so far no solution, no device or money back. Unbelivable for a serius company
I sent my device the 21st of september, they got it on 24th september, 35 days now and still waiting for it back, many promises of getting back to me wich are never true and so far no solution, no device or money back. Unbelivable for a serius company
I would love to how many of us are in the same boat how they are getting away with this Monday i am getting straight on the phone to reading standards and small claims court ..would love to see if Mark Zuckerberg knows how bad this company is being run ..how can a company have no phone number you can phone and get away with just saying the same thing over and over
quest 1 but its still customer support if that what you can call it I finally got an email today still not the refund i have asked for but only to be told it will be in the post no apology nothing just this Refurb - OCULUS QUEST HEADSET, GLOBAL, 128GB, GRADE B and still no way to contact them ..there address is as such Facebook Technologies Ireland Ltd 4 Grand Canal Square Grand Canal Harbour Dublin 2 Ireland but did find this email impressum@oculus.com so have sent them an email i doubt i will get any response it will be more of the same its not our department or something that have it all tied down so well that its impossible to speak to anyone
Hi there, we'd like to look further into your case to see what's going on here. Could you please provide the ticket number? Thanks. -Kassidy
1518642 one of the many i actually got word today that you're now sending me back a grade B refurb no apology nothing it has not worked since the 5th of September and it was received back on the 21st with an email give us 2 to 3 days . how is this good customer service when you can't speak to anyone apart from people on chat who are like robots who just say the same thing over and over in fact knowing facebook it would be no surprise if they were in fact chatbots UK law gives you 28 days as a reasonable l time to fix or replace or you give a refund so why does your company not stick by the rules instead they just make excuses all the time people are not stupid they will stop using this company not a happy customer
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