I need to speak with someone asap. A live person who doesn't stop responding to my issue. 6 'agents', an escalation, a post here and 15 days. I still cannot get back into my oculus since I provided my ID to verify my age. Please help, or I need a refund on all my purchases to date. No one is taking this seriously. I only get the initial hi email with a question, when I respond I get no further assistance. Your support team is broken or your ai support desk is programmed improperly. This is laughable at this point.
Hey @cyoung00.2023! We would love to assist you and take a look at that support ticket and make sure you get the help you need. We know how it can feel when you're waiting for assistance and are not able to access your account. In order to protect your personal information, we would like to request that you please send us a PM. This way we can keep your personal information off of our public forum. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message.
We look forward to assisting you further!
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Someone reached out about having me ship them my unit. I feel like I just need help to re pair the device to the app as there's nothing wrong with my device. But as I can't talk to anyone live I don't know what to do next.
We understand how eager you may be to get this issue resolved, and we are just as eager to help you as best we can, so you can get back to enjoying those fun games and apps! We need to gather some additional information from you in a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @cyoung00.2023, just wanted to reiterate that we are happy to take a look into this for you, but in order for us to do so, we'll need for you to reach out in a private message so we can get some additional information. Let us know if you run into any trouble with that!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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