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6 digit code invisible

Chicken1029
Honored Guest

Hello, my son logged in today and there is a 6 digit code that is invisible. 
how else can I get the code

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @Chicken1029. We noticed that you are experiencing some issues with receiving your confirmation code. We hate to hear that any of our users would be experiencing something like that and we'd love to get this issue sorted out as quickly as possible!

 

So you should've gotten an email regarding the 6-digit code, but sometimes the 6-digit codes get sent to the junk or spam folders, so we recommend checking those out and making sure they're not in there.

 

  • Are you trying to view the code on the headset itself or on a computer?
  • What troubleshooting steps have you done so far?

 

We look forward to hearing back from you.

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @Chicken1029! We are just swinging on by seeing if you still need assistance with this?

Feel free to reach back out to us if the problem is still happening we would love to help out anyway we can. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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