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9 Weeks and 1 Day

Expert Protege

...since Oculus support received my headset for a warranty replacement, that stated a 3 day turn around. 


Still not received any information. 


Rather than a reply that says, "soon" or "Thanks for your patience"


Can I have a replacement unit please? 


Ticket No - 3575945


I checked up on it with the live chat support. They gave me a tracking number so I could check myself.

Yes, they sent me a shipping information and a DHL tracking link.

I'm glad it eventually got resolved.